Global Client Services Director – Oncology MedComms

Nucleus Global Limited; Macclesfield; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working

Wellbeing sessions

Office socials

Job summary

Nucleus Global in the United Kingdom seeks a Client Services Director to provide strategic leadership for a global client account spanning Medical Affairs and Publications. You’ll serve as a trusted advisor to senior client stakeholders, oversee the delivery of integrated scientific communications programs, and drive exceptional client service, operational excellence and commercial performance.

Working with Scientific Services and cross-functional teams, you’ll shape account strategy, mentor

Qualifications

• Extensive Client Services experience within a medical communications agency.
• Proven ability to manage senior pharmaceutical client relationships and lead integrated programs.
• Strong commercial and financial acumen with budgeting, forecasting and growth experience.

Responsibilities

• Lead the strategic direction and day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs and strategies in oncology.
• Build trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications aligned with client objectives.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.
• Drive operational excellence by implementing best practices, improving delivery processes, and ensuring consistent, high-quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

Job description

Nucleus Global in the United Kingdom seeks a Client Services Director to provide strategic leadership for a global client account spanning Medical Affairs and Publications. You’ll serve as a trusted advisor to senior client stakeholders, oversee the delivery of integrated scientific communications programs, and drive exceptional client service, operational excellence and commercial performance.

Working with Scientific Services and cross-functional teams, you’ll shape account strategy, mentor