Strategic Client Lead, Medical Communications

Red Nucleus; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Red Nucleus is seeking a Client Engagement Director to lead strategic client relationships across multi‑million accounts within a global Medical Communications team. The role is hybrid from London, with UK remote options, and focuses on client satisfaction, organic growth, and financial health across assigned accounts.

The candidate translates scientific objectives into clear strategic direction, leading cross‑functional teams and ensuring high standards of quality and compliance in projects.

Qualifications

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.
• 8–10+ years of experience in medical communications, medical education, pharma marketing, or related fields.
• Advanced financial acumen including forecasting, SOW development, and profitability management.

Responsibilities

• Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
• Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
• Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
• Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
• Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
• Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
• Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
• Lead scoping and SOW development including Charge Orders, managing execution through client systems.
• Ensure projects are delivered on scope, on time, on budget, and to quality standards.
• Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
• Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
• Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.

Skills

Client relationships

Strategic planning

Financial acumen

Leadership

Medical communications

Project management

Education

Bachelor’s degree in Communications/Marketing/Life Sciences

Tools

Microsoft Office

Project management systems

Job description

Red Nucleus is seeking a Client Engagement Director to lead strategic client relationships across multi‑million accounts within a global Medical Communications team. The role is hybrid from London, with UK remote options, and focuses on client satisfaction, organic growth, and financial health across assigned accounts.

The candidate translates scientific objectives into clear strategic direction, leading cross‑functional teams and ensuring high standards of quality and compliance in projects.