Global Client Services Director

Nucleus Global, an Inizio Company; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Job summary

Nucleus Global is seeking a Client Services Director/AVP to lead a key global account spanning Medical Affairs and Publications. You will shape strategy, mentor client services teams, and partner with Scientific Services and Editorial to deliver integrated scientific communications.

A trusted advisor to senior stakeholders, you will drive profitability, growth, and exceptional client experiences across the network, with flexibility to work across offices worldwide.

Qualifications

• Extensive Client Services experience within a medical communications agency, with significant experience supporting Medical Affairs and/or Publications accounts.
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.
• Strong commercial and financial acumen, with experience managing budgets, forecasting, profitability, and driving organic account growth.
• Experience leading, coaching, and developing high-performing Client Services teams while collaborating across multidisciplinary functions.
• Excellent strategic thinking, communication, and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.
• Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships.
• A collaborative, solutions-focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.

Responsibilities

• Lead the strategic direction and day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications aligned with client objectives.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.
• Drive operational excellence by implementing best practices, improving delivery processes, and ensuring consistent, high-quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

Skills

Client Services

Strategic thinking

Stakeholder management

Business development

Team leadership

Financial acumen

Cross-functional collaboration

Job description

Nucleus Global is seeking a Client Services Director/AVP to lead a key global account spanning Medical Affairs and Publications. You will shape strategy, mentor client services teams, and partner with Scientific Services and Editorial to deliver integrated scientific communications.

A trusted advisor to senior stakeholders, you will drive profitability, growth, and exceptional client experiences across the network, with flexibility to work across offices worldwide.