Client Services Director

Nucleus Global, an Inizio Company; Greater London; Hybrid; GBP 110,000 - 180,000; Full time

Benefits offered by this job

Flexible working

Wellbeing sessions

Career development

Job summary

Nucleus Global in the UK is seeking a Client Services Director to lead strategic client engagements across US and ex‑US markets, delivering integrated Medical Affairs and Publications programs. This role balances high-level account leadership with hands-on delivery and relationship management.

You will mentor Client Services teams, drive financial performance, collaborate with Scientific Services and Editorial teams, and contribute to business development while staying ahead of industry trends

Qualifications

• Extensive client services leadership experience in a medical communications agency.
• Proven track record in oncology Medical Affairs and Publications programs.
• Strong strategic account management and client relationship skills.

Responsibilities

• Lead strategic direction and day‑to‑day oversight of a key client account across US and ex‑US markets.
• Mentor and develop Client Services teams to deliver high‑quality scientific communications deliverables.
• Drive financial performance including forecasting, budgeting and growth opportunities.

Skills

Client services leadership

Oncology MA & Publications

Strategic account management

Relationship management

Financial acumen

Education

Bachelor's degree in life sciences or related field

Job description

Client Service Director, UK - Remote, Hybrid, or Office based

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About The Role

As Client Services Director, you'll provide strategic leadership and hands‑on account management for a key global client account spanning both Medical Affairs and Publications. You'll serve as a trusted advisor to senior client stakeholders across US and ex‑US markets, driving the successful planning, management, and execution of integrated scientific communications programs while ensuring exceptional client service, operational excellence, and commercial performance. Working closely with global Scientific Services and cross‑functional teams, you'll shape account strategy, identify opportunities for growth, and lead and mentor high‑performing Client Services teams, and help strengthen a long‑term client partnership built on collaboration and innovation. This leadership role requires the ability to balance strategic oversight with direct involvement in day‑to‑day account management, project delivery, client communications, and problem‑solving.

Here’s What You’ll Be Doing

• Lead the strategic direction and actively manage the day‑to‑day oversight of a key client account delivering integrated Medical Affairs and Publications programs and strategies in oncology, ensuring alignment with client objectives across US and ex‑US markets
• Build and maintain trusted relationships with senior client stakeholders in oncology, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner closely with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high‑quality scientific communications deliverables, including publication planning and delivery, Medical Affairs initiatives, and congress‑related activities aligned with client objectives.
• Manage account financial performance, including forecasting, budgeting, profitability, risk assessment, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high‑performing culture while remaining actively engaged in account execution and providing direct project support when required.
• Drive operational excellence through proactive, solutions‑oriented leadership, implementing best practices, optimizing delivery processes, identify opportunities to improve efficiency, enhance team performance, and ensure consistent, high‑quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

About You

• Extensive Client Services experience within a medical communications agency, with significant experience supporting oncology Medical Affairs and Publications accounts
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.
• Strong financial acumen with experience managing budgets, forecasting, profitability, financial risk‑management, and driving organic account growth.
• Experience leading, coaching, and developing high‑performing Client Services teams while collaborating across multidisciplinary functions located in US and ex‑US.
• Strategic thinker with excellent communication and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.
• Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships and driving organic account growth.
• A collaborative, solutions‑focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.

In addition to a great benefits package, we may consider flexible working. We are also known for our friendly and informal working environment with socials across our offices, regular wellbeing drop‑in sessions, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.

Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation

$1—$1 USD