Client Services Director

Nucleus Global; Greater London, Macclesfield, Manchester; Híbrido; GBP 83.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Wellbeing sessions

Town Hall events

Career development opportunities

Descripción de la vacante

Nucleus Global, a global medical communications leader, is seeking a Client Services Director for the UK with remote, hybrid, or office-based options. You will provide strategic leadership and hands-on account management for a key global client spanning Medical Affairs and Publications in oncology, guiding planning, execution, and client satisfaction across US and international markets.

You will shape account strategy, mentor Client Services teams, and drive growth while balancing day-to-day

Formación

• Extensive Client Services experience within a medical communications agency.
• Significant experience supporting oncology Medical Affairs and Publications accounts.
• Strong financial acumen with budgeting and forecasting experience.
• Experience leading, coaching, and developing cross-functional teams US and ex-US.
• Strategic thinker with stakeholder management and influence skills.
• Experience supporting business development activities and proposals.
• Collaborative, solutions-focused leadership delivering strong client experiences.

Responsabilidades

• Lead the strategic direction and day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs in oncology across US and ex-US markets.
• Build trusted relationships with senior client stakeholders, acting as a strategic advisor.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations to deliver high-quality scientific communications.
• Manage account financial performance including forecasting, budgeting, profitability, and resource planning.
• Coach and develop Client Services team members and provide direct project support when needed.
• Drive operational excellence, optimize delivery processes, and improve team performance.
• Support business development through proposals, strategic planning, and identifying opportunities for growth.
• Collaborate with senior leadership on broader business initiatives and resource planning.
• Stay informed on industry trends (Medical Affairs, publications, AI, omnichannel) and bring strategic insights.

Conocimientos

Client Services

Oncology MA/Publications

Descripción del empleo

London, United Kingdom; Macclesfield, United Kingdom; Manchester, United Kingdom; United Kingdom - Remote

Client Service Director, UK - Remote, Hybrid, or Office based

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About the Role

As Client Services Director, you'll provide strategic leadership and hands-on account management for a key global client account spanning both Medical Affairs and Publications. You'll serve as a trusted advisor to senior client stakeholders across US and ex-US markets, driving the successful planning, management, and execution of integrated scientific communications programs while ensuring exceptional client service, operational excellence, and commercial performance.

Working closely with global Scientific Services and cross-functional teams, you'll shape account strategy, identify opportunities for growth, and lead and mentor high-performing Client Services teams, and help strengthen a long-term client partnership built on collaboration and innovation. This leadership role requires the ability to balance strategic oversight with direct involvement in day-to-day account management, project delivery, client communications, and problem-solving.

Here’s What You’ll Be Doing

• Lead the strategic direction and actively manage the day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs and strategies in oncology, ensuring alignment with client objectives across US and ex-US markets
• Build and maintain trusted relationships with senior client stakeholders in oncology, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner closely with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications deliverables, including publication planning and delivery, Medical Affairs initiatives, and congress-related activities aligned with client objectives.
• Manage account financial performance, including forecasting, budgeting, profitability, risk assessment, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture while remaining actively engaged in account execution and providing direct project support when required.
• Drive operational excellence through proactive, solutions-oriented leadership, implementing best practices, optimizing delivery processes, identify opportunities to improve efficiency, enhance team performance, and ensure consistent, high-quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

About You

• Extensive Client Services experience within a medical communications agency, with significant experience supporting oncology Medical Affairs and Publications accounts
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.
• Strong financial acumen with experience managing budgets, forecasting, profitability, financial risk-management, and driving organic account growth.
• Experience leading, coaching, and developing high-performing Client Services teams while collaborating across multidisciplinary functions located in US and ex-US.
• Strategic thinker with excellent communication and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.
• Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships and driving organic account growth.
• A collaborative, solutions-focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.

In addition to a great benefits package, we may consider flexible working. We are also known for our friendly and informal working environment with socials across our offices, regular wellbeing drop in sessions, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.

Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation

$1 - $1 USD

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.