Client Services Director

Inizio; Greater London, Macclesfield, Manchester; Hybrid; GBP 120,000 - 170,000; Full time

Job summary

Nucleus Global is seeking a Client Services Director in the UK to provide strategic leadership and hands-on account management for global oncology accounts. You will guide integrated Medical Affairs and Publications programs while ensuring outstanding client service and commercial success.

Working with global teams, you will shape account strategy, mentor Client Services staff, and drive growth across US and ex-US markets, balancing strategic oversight with day-to-day delivery and problem

Qualifications

• Extensive client services experience within a medical communications agency with oncology focus.
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead integrated programs.
• Strong financial acumen with budgets, forecasting, profitability and growth.
• Experience leading cross-functional teams in US and ex-US.
• Strategic thinker with excellent communication and stakeholder management.
• Experience supporting business development through proposals and pitches.
• Collaborative, solutions-focused leader delivering exceptional client experiences.

Responsibilities

• Lead strategic direction and day-to-day oversight of a key client account delivering oncology programs.
• Build trusted relationships with senior client stakeholders and act as strategic advisor.
• Collaborate with Scientific Services, Editorial, Digital, Creative and Operations to deliver high-quality communications.
• Manage account financial performance including forecasting, budgeting, profitability and risk.
• Lead and develop Client Services teams, fostering a collaborative culture.
• Drive operational excellence and optimize delivery processes for the account.
• Support business development through proposals and strategic planning.
• Collaborate with leadership on broader business initiatives and industry trends.
• Stay informed on Medical Affairs, publications, AI, and omnichannel engagement.

Skills

Client services leadership

Oncology publications

Financial forecasting

Team leadership

Strategic thinking

Business development

Cross-functional collaboration

Job description

London, United Kingdom; Macclesfield, United Kingdom; Manchester, United Kingdom

Client Service Director, UK - Remote, Hybrid, or Office based

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About the Role

As Client Services Director, you'll provide strategic leadership and hands-on account management for a key global client account spanning both Medical Affairs and Publications. You'll serve as a trusted advisor to senior client stakeholders across US and ex-US markets, driving the successful planning, management, and execution of integrated scientific communications programs while ensuring exceptional client service, operational excellence, and commercial performance.

Working closely with global Scientific Services and cross-functional teams, you'll shape account strategy, identify opportunities for growth, and lead and mentor high-performing Client Services teams, and help strengthen a long-term client partnership built on collaboration and innovation. This leadership role requires the ability to balance strategic oversight with direct involvement in day-to-day account management, project delivery, client communications, and problem-solving.

Here’s What You’ll Be Doing

• Lead the strategic direction and actively manage the day-to-day oversight of a key client account delivering integrated Medical Affairs and Publications programs and strategies in oncology, ensuring alignment with client objectives across US and ex-US markets
• Build and maintain trusted relationships with senior client stakeholders in oncology, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner closely with Scientific Services, Editorial, Digital, Creative, and Operations teams to develop and deliver high-quality scientific communications deliverables, including publication planning and delivery, Medical Affairs initiatives, and congress-related activities aligned with client objectives.
• Manage account financial performance, including forecasting, budgeting, profitability, risk assessment, resource planning, and identifying opportunities for organic growth.
• Lead, coach, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture while remaining actively engaged in account execution and providing direct project support when required.
• Drive operational excellence through proactive, solutions-oriented leadership, implementing best practices, optimizing delivery processes, identify opportunities to improve efficiency, enhance team performance, and ensure consistent, high-quality execution across the account.
• Support business development through proposals, strategic planning, and identifying opportunities to expand the client partnership.
• Collaborate with senior leadership to support broader business initiatives, resource planning, and the continued evolution of our client services offering.
• Stay informed on industry trends, including Medical Affairs, scientific publications, AI, and omnichannel engagement, bringing innovative thinking and strategic insights to clients and internal teams.

About You

• Extensive Client Services experience within a medical communications agency, with significant experience supporting oncology Medical Affairs and Publications accounts
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead complex, integrated scientific communications programs.
• Strong financial acumen with experience managing budgets, forecasting, profitability, financial risk-management, and driving organic account growth.
• Experience leading, coaching, and developing high-performing Client Services teams while collaborating across multidisciplinary functions located in US and ex-US.
• Strategic thinker with excellent communication and stakeholder management skills, with the confidence to influence, solve problems, and lead through complexity.
• Experience supporting business development activities, including proposals, pitches, and growing existing client partnerships and driving organic account growth.
• A collaborative, solutions-focused leader who is passionate about delivering exceptional client experiences, developing people, and driving continuous improvement.

In addition to a great benefits package, we may consider flexible working. We are also known for our friendly and informal working environment with socials across our offices, regular wellbeing drop in sessions, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.

Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.