Global Change Manager: AI-Driven Adoption & Training

Freshfields; Greater London; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

Freshfields, a leading international law firm, is seeking a Change Manager to join its MBD Global Operations team during a major transformation. You will lead adoption plans, craft audience-focused communications and design training across global platforms, leveraging AI-enabled tools to embed change.

You will collaborate with product owners, CRM, IT and delivery teams, using adoption data to measure progress and refine activities, while building a network of change champions worldwide.

Qualifikationen

• Experience supporting change, adoption or transformation activity in a complex organisation.
• Strong communication skills, with the ability to adapt messaging for different audiences and channels.
• Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.
• Ability to plan, prioritise and manage detail across multiple activities in a changing environment.
• Comfort working with data, feedback and insight to inform decisions and demonstrate impact.
• A proactive, collaborative and curious approach, with openness to learning new digital and AI-enabled tools.

Aufgaben

• Develop and deliver change, adoption and engagement plans for Global Operations platforms and initiatives.
• Create clear, audience-focused communications that explain the purpose, impact and benefits of change.
• Design and deliver practical training, workshops and supporting materials to build confidence and capability.
• Work with product owners, CRM, Experience Management, IT and delivery teams to embed change activity across the project lifecycle.
• Use adoption data, feedback and insight to measure progress, identify risks and refine activity.
• Build and support a global network of change champions and super-users.
• Provide senior stakeholders with clear updates, recommendations and insight on change readiness and business impact.

Kenntnisse

Change management

Communication

Stakeholder management

Planning

Data literacy

Collaborative mindset

Tools

CRM platforms

AI-enabled tools

Jobbeschreibung

Freshfields, a leading international law firm, is seeking a Change Manager to join its MBD Global Operations team during a major transformation. You will lead adoption plans, craft audience-focused communications and design training across global platforms, leveraging AI-enabled tools to embed change.

You will collaborate with product owners, CRM, IT and delivery teams, using adoption data to measure progress and refine activities, while building a network of change champions worldwide.