Global Change & Adoption Lead

Freshfields Bruckhaus Deringer; England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Freshfields Bruckhaus Deringer in the United Kingdom is seeking a Change Manager to lead adoption and engagement for Global Operations platforms within our Marketing and Business Development function.

You will design training, craft audience-focused communications, work with product owners, CRM, IT and delivery teams, and use data to measure progress and prove impact across a global, matrixed organization.

Qualifications

• Experience supporting change, adoption or transformation in a complex organisation.
• Strong communication skills, with the ability to adapt messaging for different audiences and channels.
• Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.
• Ability to plan, prioritise and manage detail across multiple activities in a changing environment.
• Comfort working with data, feedback and insight to inform decisions and demonstrate impact.
• A proactive, collaborative and curious approach, with openness to learning new digital and AI-enabled tools.

Responsibilities

• Develop and deliver change, adoption and engagement plans for Global Operations platforms and initiatives.
• Create clear, audience-focused communications that explain the purpose, impact and benefits of change.
• Design and deliver practical training, workshops and supporting materials to build confidence and capability.
• Work with product owners, CRM, Experience Management, IT and delivery teams to embed change activity across the project lifecycle.
• Use adoption data, feedback and insight to measure progress, identify risks and refine activity.
• Build and support a global network of change champions and super-users.
• Provide senior stakeholders with clear updates, recommendations and insight on change readiness and business impact.

Skills

Change management

Stakeholder management

Communication

Training design

Project coordination

Tools

SharePoint

Job description

Freshfields Bruckhaus Deringer in the United Kingdom is seeking a Change Manager to lead adoption and engagement for Global Operations platforms within our Marketing and Business Development function.

You will design training, craft audience-focused communications, work with product owners, CRM, IT and delivery teams, and use data to measure progress and prove impact across a global, matrixed organization.