Change Manager

Freshfields; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Freshfields, a leading international law firm, is seeking a Change Manager to join its MBD Global Operations team during a major transformation. You will lead adoption plans, craft audience-focused communications and design training across global platforms, leveraging AI-enabled tools to embed change.

You will collaborate with product owners, CRM, IT and delivery teams, using adoption data to measure progress and refine activities, while building a network of change champions worldwide.

Qualifications

• Experience supporting change, adoption or transformation activity in a complex organisation.
• Strong communication skills, with the ability to adapt messaging for different audiences and channels.
• Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.
• Ability to plan, prioritise and manage detail across multiple activities in a changing environment.
• Comfort working with data, feedback and insight to inform decisions and demonstrate impact.
• A proactive, collaborative and curious approach, with openness to learning new digital and AI-enabled tools.

Responsibilities

• Develop and deliver change, adoption and engagement plans for Global Operations platforms and initiatives.
• Create clear, audience-focused communications that explain the purpose, impact and benefits of change.
• Design and deliver practical training, workshops and supporting materials to build confidence and capability.
• Work with product owners, CRM, Experience Management, IT and delivery teams to embed change activity across the project lifecycle.
• Use adoption data, feedback and insight to measure progress, identify risks and refine activity.
• Build and support a global network of change champions and super-users.
• Provide senior stakeholders with clear updates, recommendations and insight on change readiness and business impact.

Skills

Change management

Communication

Stakeholder management

Planning

Data literacy

Collaborative mindset

Tools

CRM platforms

AI-enabled tools

Job description

Freshfields is a leading international law firm, advising clients on their most complex and business-critical matters. Our Marketing and Business Development (MBD) function plays a key role in how clients and markets experience the firm.

We are looking for a Change Manager to join our MBD Global Operations team during an important period of transformation. You will help colleagues adopt new technology, improved ways of working and AI-enabled tools, ensuring change is clearly communicated, effectively embedded and aligned to business priorities.

What You Will Do

• Develop and deliver change, adoption and engagement plans for Global Operations platforms and initiatives.
• Create clear, audience-focused communications that explain the purpose, impact and benefits of change.
• Design and deliver practical training, workshops and supporting materials to build confidence and capability.
• Work with product owners, CRM, Experience Management, IT and delivery teams to embed change activity across the project lifecycle.
• Use adoption data, feedback and insight to measure progress, identify risks and refine activity.
• Build and support a global network of change champions and super-users.
• Provide senior stakeholders with clear updates, recommendations and insight on change readiness and business impact.

What We Are Looking For

• Experience supporting change, adoption or transformation activity in a complex organisation.
• Strong communication skills, with the ability to adapt messaging for different audiences and channels.
• Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.
• Ability to plan, prioritise and manage detail across multiple activities in a changing environment.
• Comfort working with data, feedback and insight to inform decisions and demonstrate impact.
• A proactive, collaborative and curious approach, with openness to learning new digital and AI-enabled tools.

Experience That Would Be Helpful

You do not need experience in every area listed below; however, exposure to one or more of the following would be beneficial:

• Technology adoption, digital transformation or process change within a global or matrixed environment.
• CRM platforms, enterprise systems or AI-enabled tools.
• Creating communications, training or engagement materials across channels such as SharePoint, email, presentations or video.
• Using adoption data, user feedback or performance insight to shape change activity.
• Professional services or another fast-paced, stakeholder-led environment.

Development & Support

You will join a global MBD function of client managers, communications specialists, designers and data professionals. The role offers the opportunity to develop your change management expertise, build a global network and contribute to technology-enabled transformation across the firm.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.