Global Change Manager

Tria; Willenhall; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A global technology company based in Birmingham is seeking an experienced Global Change Manager to lead change management processes as part of a significant transformation. Responsibilities include developing and managing procedures for change management, ensuring adherence to processes, and maintaining relationships with stakeholders and vendors. The role offers a competitive salary of £65-75k, a strong annual bonus, and additional benefits, along with flexible hybrid working options.

Benefits

Strong and achievable annual bonus

Good range of benefits

Qualifications

• Demonstrable experience of leading change management in large scale IT organisations.
• Strong understanding of hardware and software applications.
• Deep understanding of ITIL Service Management processes.

Responsibilities

• Provide a comprehensive review of all change management reporting.
• Oversee building an effective global change management process.
• Define, own and maintain a clear process for change management.
• Develop procedures and reporting strategies and templates.

Skills

Change management expertise

Stakeholder management

ITIL Service Management processes

Understanding of hardware and software applications

Networking and cloud computing knowledge

Job description

Overview

Global Change Manager - Service Management. Based in Birmingham with flexible hybrid working. £65-75k plus a great range of benefits.

We are looking for an experienced change manager to join an exciting organisation undergoing exciting global change. You will be responsible for building out an effective change management process with strong consideration across governance, systems, protocols, standards and reporting. You will work with a number of key stakeholders across the globe and also all external vendors.

Responsibilities

• Provide a comprehensive review of all change management reporting to identify trends and potential problem sources, build an inventory of problems under analysis and ensure the correct resources are put in place to provide resolutions.
• Service Management: oversee building an effective global change management process as a key element of protecting service levels, interfacing with development, testing, incident, problem and release management process.
• Process governance and management. Define, own and maintain a clear process, protocols and standards for change management.
• Develop procedures and interpret and apply policy for specific areas with clear goal to achieve specified outputs.
• Help in the design and creation of reporting strategies and templates. Play the lead role in development of complex reports.
• Develop short and long-term work schedules that enable the business to achieve its goals.
• Build long and trusting relationships with internal clients by acting as a business partner.
• Take overall responsibility for the Knowledge Management System.

Key markers on the role

• A reduction in number of service incidents resulting from change implementation
• A reduction in number of unauthorised changes
• Adherence to change management process and standards
• Improved service reliability and service availability

What we are looking for

• Demonstrable experience of leading change management in large scale IT organisations with success
• Strong understanding of hardware and software applications in addition to modern technology including networking, cloud computing and integration.
• Deep understanding of ITIL Service Management processes
• Exceptional stakeholder management
• Experience of working with and managing 3rd party partners.

Benefits

This role comes with a very competitive salary, strong and achievable annual bonus and a good range of benefits on top.

If this sounds of interest and you are confident you fit the bill then please get in touch with up to date CV