Global Audience Operations Lead — Data & Reporting

Omnicom Media; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Omnicom Media in the United Kingdom is seeking a Manager, Audience Operations to lead global audience workstreams, overseeing workflow, service management, governance and reporting to ensure a structured, scalable function. You will coordinate with activation, analytics, planning and technology teams, manage trackers and dashboards, and drive process improvements across markets.

The role focuses on accuracy, documentation, clear updates and proactive problem-solving to support efficient audience

Qualifications

• Experience in media operations or data operations.
• Ability to manage multiple workflows and stakeholders.
• Strong documentation and reporting discipline.

Responsibilities

• Manage day-to-day audience request process with logging and tracking.
• Maintain ticketing workflow and monitor blockers.
• Coordinate with local teams, audience team and BAH to move requests through the process efficiently.
• Own and maintain the master audience tracker and reporting templates.

Skills

Audience operations

Project coordination

Stakeholder management

Attention to detail

Communication skills

Tools

Jira

Hive

Monday.com

Asana

ServiceNow

Job description

Omnicom Media in the United Kingdom is seeking a Manager, Audience Operations to lead global audience workstreams, overseeing workflow, service management, governance and reporting to ensure a structured, scalable function. You will coordinate with activation, analytics, planning and technology teams, manage trackers and dashboards, and drive process improvements across markets.

The role focuses on accuracy, documentation, clear updates and proactive problem-solving to support efficient audience