Media Operations Lead — Process Excellence & Automation

Adelphi Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Omnicom is seeking an Operations Manager to shape and improve the operating model behind one of Europe’s largest media accounts. You’ll work across Client Success, Planning, Activation, Data & Analytics, and local market teams to ensure projects run smoothly from briefing through delivery.

This role suits someone who enjoys bringing structure to complexity, solving operational challenges, and building scalable processes.

Qualifications

• Strong project or programme management experience.
• Excellent organisational and stakeholder management skills.
• Experience improving processes and driving operational efficiencies.
• Comfortable working across multiple teams, markets and priorities.
• A proactive problem-solver with a continuous improvement mindset.
• Experience within media, marketing, agency or complex matrix environments is advantageous.

Responsibilities

• Design, implement and enhance operational processes and ways of working.
• Coordinate projects, timelines, risks and stakeholder communications.
• Support governance frameworks, reporting and compliance activities.
• Act as a central point of coordination between hub and market teams across Europe.
• Identify opportunities to streamline workflows, improve efficiency and introduce automation.
• Support the adoption of new tools, technologies and AI-powered solutions.
• Track operational performance and provide visibility of risks, blockers and opportunities.

Skills

Project management

Stakeholder management

Process improvement

Cross-functional collaboration

Job description

Omnicom is seeking an Operations Manager to shape and improve the operating model behind one of Europe’s largest media accounts. You’ll work across Client Success, Planning, Activation, Data & Analytics, and local market teams to ensure projects run smoothly from briefing through delivery.

This role suits someone who enjoys bringing structure to complexity, solving operational challenges, and building scalable processes.