Audience Operations Manager

Omnicom Media; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Omnicom Media in the United Kingdom is seeking a Manager, Audience Operations to lead global audience workstreams, overseeing workflow, service management, governance and reporting to ensure a structured, scalable function. You will coordinate with activation, analytics, planning and technology teams, manage trackers and dashboards, and drive process improvements across markets.

The role focuses on accuracy, documentation, clear updates and proactive problem-solving to support efficient audience

Qualifications

• Experience in media operations or data operations.
• Ability to manage multiple workflows and stakeholders.
• Strong documentation and reporting discipline.

Responsibilities

• Manage day-to-day audience request process with logging and tracking.
• Maintain ticketing workflow and monitor blockers.
• Coordinate with local teams, audience team and BAH to move requests through the process efficiently.
• Own and maintain the master audience tracker and reporting templates.

Skills

Audience operations

Project coordination

Stakeholder management

Attention to detail

Communication skills

Tools

Jira

Hive

Monday.com

Asana

ServiceNow

Job description

Job Description

This role leads the operational management of audience workstreams for Volkswagen Group brands at a global level. Sitting across workflow, service management, governance and reporting, the Manager, Audience Operations ensures the audience function runs in a structured, consistent and scalable way.

Agency

Omnicom Media

Job Function

Data and Analytics

Job Subfunction

Data Science and Analytics

Job Description

This role leads the operational management of audience workstreams for Volkswagen Group brands at a global level. Sitting across workflow, service management, governance and reporting, the Manager, Audience Operations ensures the audience function runs in a structured, consistent and scalable way.

Key Responsibilities

Audience Workflow & Ticketing

• Manage the day-to-day audience request process, ensuring requests are logged, tracked and updated accurately.
• Maintain the ticketing workflow, monitoring progress, blockers, dependencies and outstanding actions.
• Coordinate with local teams, the audience team and BAH to ensure requests move through the process efficiently.

Tracker & Documentation Management

• Own and maintain the master audience tracker, ensuring audience status, ownership, platform availability and key details are up to date.
• Support updates to the audience catalogue, including audience names, definitions, IDs, usage notes and market availability.
• Maintain clear process documentation, templates and ways-of-working materials for the audience team.

Reporting & Performance Operations

• Coordinate the collection of audience performance inputs from BAH, analytics, local teams and platform reports.
• Maintain recurring reporting templates and performance trackers.
• Provide structured reporting inputs to support audience reviews, optimisation recommendations and future planning discussions.

Operational Governance & Continuous Improvement

• Support consistent use of taxonomy, naming conventions, briefing templates and documentation standards.
• Identify gaps, duplication, missing information or process issues across audience workflows.
• Recommend improvements to make audience operations more efficient, transparent and scalable.

You Will Likely Bring

• Experience within media operations, data operations, audience operations, digital media or project coordination.
• Strong organisational skills and experience managing multiple workflows, requests and stakeholders.
• Experience maintaining trackers, status documents, reporting templates or operational dashboards.
• Familiarity with digital media, audience activation, campaign operations or data-led marketing.
• Strong attention to detail, particularly around documentation, naming conventions and data accuracy.
• Ability to gather information from multiple teams and turn it into clear, structured updates.
• Experience working with internal teams such as activation, analytics, planning, data or technology.
• Strong written and verbal communication skills.

Tools & Platforms

Familiarity with key digital, audience and measurement platforms, ideally including:

• Workflow and ticketing tools: Jira, Hive, Monday.com, Asana, ServiceNow or equivalent
• Office tools: Excel, PowerPoint, Word, Teams and SharePoint
• Reporting tools: Excel dashboards, Power BI, Looker Studio or equivalent
• Media platforms: DV360, Meta, TikTok, YouTube, Amazon or equivalent
• Measurement platforms: GA4, platform analytics or campaign reporting tools.

Personal Profile

• Highly organised, structured and detail-oriented.
• Comfortable managing process, documentation and reporting detail.
• Proactive in spotting gaps, blockers and opportunities to improve.
• Clear, reliable and confident communicating with different teams.
• Collaborative, positive and focused on high-quality delivery..

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/