Global Account Growth Manager

Suade; Greater London; Presencial; GBP 50.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

Holiday allowance

Flexible holidays

Ski trip & offsites

Work from home budget

Personal development budget

Pension (Nest)

Perkbox

Resumo da vaga

Suade is seeking an ambitious Global Account Manager to take ownership of an established portfolio of clients, acting as the main contact and driving long-term relationships. You will manage and grow your book, identifying upsell opportunities while delivering exceptional client experience to maximise revenue.

The role is London-based with a requirement to work from the London office 4 days per week; some travel may be required.

Qualificações

• Proven experience in Account Management, Customer Success or similar client-facing role.
• Experience managing a portfolio with growth, retention and relationships.
• Strong commercial awareness to identify upsell and cross-sell opportunities.
• Excellent relationship-building and communication with senior stakeholders.
• Proactive, organized, able to manage multiple accounts and priorities.
• Experience developing account plans, renewals and revenue targets.
• Ability to translate client needs into commercial opportunities and partnerships.

Responsabilidades

• Own and manage an established portfolio of existing clients, ensuring health, retention and growth.
• Build long-term relationships with key stakeholders and understand their business needs.
• Monitor account engagement and risks to ensure high customer retention.
• Identify upsell, cross-sell and account expansion opportunities.
• Develop and execute strategic account plans for key clients.
• Lead regular client meetings and reviews to demonstrate value of Suade's products.
• Manage renewals and commercial discussions with clients.
• Act as trusted advisor and align product/services to client needs.
• Collaborate with Product, CS, Support to meet client needs and resolve issues.
• Track account performance, including revenue, renewals, pipeline and health.
• Maintain CRM records of interactions and opportunities.
• Identify at-risk accounts and develop strategies to re-engage and protect revenue.
• Share client feedback with internal teams to improve product and experience.

Conhecimentos

Account Management

Customer Success

SaaS experience

Relationship building

Renewals & revenue

Ferramentas

CRM

Salesforce

Descrição da vaga

Suade is seeking an ambitious Global Account Manager to take ownership of an established portfolio of clients, acting as the main contact and driving long-term relationships. You will manage and grow your book, identifying upsell opportunities while delivering exceptional client experience to maximise revenue.

The role is London-based with a requirement to work from the London office 4 days per week; some travel may be required.