Global Account Manager (5B45A18)

Referment; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Referment is seeking a senior client relationship leader to own end-to-end commercial duties for a portfolio of enterprise accounts in financial services. You will drive renewals, expansion and retention, while negotiating with C-level stakeholders and building growth plans across the product suite.

Collaborating with product, professional services and customer success teams, you will ensure client adoption of new functionality and value realization, maintaining robust account plans and

Qualifications

• Experience as global or key account manager with enterprise accounts in financial services.
• Experience negotiating with C-level and senior stakeholders.
• Proven ability to grow and retain a multi-account portfolio.
• Strong commercial and analytical skills with senior leadership.

Responsibilities

• Own end-to-end commercial relationship for enterprise accounts.
• Lead renewals, expansion and escalation.
• Protect and grow recurring revenue and minimise churn.
• Maintain account plans, pipeline and forecast data.
• Report portfolio health to senior leadership.

Skills

Account management

Stakeholder management

Forecasting

Communication

Analytical skills

Tools

Salesforce

HubSpot

Job description

Referment is working with a financial services technology company that provides enterprise data management and automation platforms to banks, investment managers and corporates. Its commercial model is built on long-term client relationships, and this role sits at the centre of retaining and growing them.

The Role

You'll own the end-to-end commercial relationship for a large portfolio of enterprise accounts, acting as the senior point of contact for renewals, expansion and escalation. You'll protect and grow recurring revenue, lead commercial negotiations across the renewal cycle and minimise churn risk, while building account growth plans that identify cross-sell and upsell opportunities across the wider product suite.

You'll work closely with product, professional services and customer success colleagues so clients adopt new functionality and realise value, and you'll act as the client's internal advocate, feeding account and market intelligence back into product and leadership. Expect to maintain accurate account plans, pipeline and forecast data, and to report portfolio health to senior leadership.

What We're Looking For

• Proven experience as a global or key account manager, or in a senior client relationship role, ideally with enterprise accounts in financial services or fintech.
• A track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
• Demonstrated ability to grow and retain a large multi-account portfolio, including renewals, negotiations and expansion at scale.
• Strong commercial and analytical skills, with confidence presenting account plans and forecasts to senior leadership.
• Excellent written and verbal communication, and the ability to build trusted relationships both with clients and across internal teams.

Desirable

• Experience with enterprise data management, data automation, reconciliation or capital markets data platforms.
• Regional coverage across the UK and EMEA, working with clients and colleagues in multiple markets.
• CRM proficiency, for example Salesforce or HubSpot.

This could suit a strategic account manager or client director in financial technology, data or software who enjoys owning commercial outcomes rather than pure new-business hunting.

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