Glasgow On‑Site Field Service Scheduler & Admin

Savaria UK; Glasgow; On-site; GBP 25,000 - 38,000; Full time

Job summary

Savaria UK is seeking a Field Service Administrator to join the Service Support team on-site in Baillieston, Glasgow. You will prioritise and schedule field service engineers’ jobs, handle customer enquiries and liaise with sub-contractors to keep operations running smoothly.

The role runs Monday to Friday, 8:30am–5:00pm. You should have GCSE Maths and English, strong organisational skills, and a polite telephone manner. A benefits package accompanies a growing global business.

Qualifications

• GCSE Maths & English (or equivalent), literate & numerate.
• Must commute to the office in postcode G69.
• Local geographic knowledge of the required areas.
• Friendly, approachable telephone manner.
• Previous experience in an administrative position.
• Strong task prioritisation and organisation.
• Working pattern: Monday to Friday, 8.30am to 5.00pm.

Responsibilities

• Prioritise and schedule field service jobs to meet KPI targets.
• Liaise with sub-contractors to schedule prep work.
• Answer customer calls and handle enquiries promptly.
• Provide excellent customer service on inbound and outbound calls.
• Assist in cross-training and onboarding of new staff.
• Carry out admin tasks per skills matrix.
• Book and confirm customer appointments by phone and post.
• Collaborate with internal departments.
• Adhere to GDPR at all times.
• Deliver top quality customer service.
• Perform other duties as required.

Skills

Administrative experience

Task prioritisation

Organised

Telephone manner

Local knowledge

Commute to office

Literacy & numeracy

Friendly demeanor

Education

GCSE Maths & English

Job description

Savaria UK is seeking a Field Service Administrator to join the Service Support team on-site in Baillieston, Glasgow. You will prioritise and schedule field service engineers’ jobs, handle customer enquiries and liaise with sub-contractors to keep operations running smoothly.

The role runs Monday to Friday, 8:30am–5:00pm. You should have GCSE Maths and English, strong organisational skills, and a polite telephone manner. A benefits package accompanies a growing global business.