Power & Energy Field Service Scheduler

Speedy Hire Plc; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Company pension

Training, progression opportunities

Staff discounts

Employee Assistance Programme

Green Commute Initiative

Career progression

Work Life Balance initiative

Job summary

Speedy Power & Energy in Glasgow is seeking a Service Coordinator to support mobile engineers, coordinate servicing and respond to breakdowns across our power generation fleet. This role is full-time and based in Glasgow.

You’ll manage relationships with engineers, customers and internal teams, ensuring timely planning, accurate records and excellent service delivery. Previous power generation coordination is advantageous but not essential.

Qualifications

• Excellent organisation and planning skills.
• Experience coordinating multiple jobs, engineers, drivers or field-based colleagues.
• Strong customer service background.
• Confidence managing changing priorities and urgent requests.
• Professional telephone manner.
• Strong attention to detail.
• Good IT and administration skills.
• Ability to remain calm and organised in a busy operational environment.
• Good communication with customers, engineers and teams.

Responsibilities

• Plan and coordinate daily schedules of Mobile/Field Service Engineers.
• Book planned servicing and preventative maintenance for generator and power equipment.
• Respond to customer breakdowns and arrange engineering support.
• Prioritise urgent jobs and adjust schedules as needed.
• Keep customers updated on engineer attendance and progress.
• Process service requests and customer orders.
• Monitor outstanding jobs and progress to completion.
• Work with engineers to understand requirements, parts and follow-up work.
• Maintain accurate service and customer records.
• Support the Power & Energy team to maximise equipment availability.
• Deliver a professional and responsive service to customers.

Skills

Organisation & planning

Multi-job coordination

Customer service

Priorities management

Telephone manner

Attention to detail

IT skills

Communication skills

Tools

IT systems

Job description

Speedy Power & Energy in Glasgow is seeking a Service Coordinator to support mobile engineers, coordinate servicing and respond to breakdowns across our power generation fleet. This role is full-time and based in Glasgow.

You’ll manage relationships with engineers, customers and internal teams, ensuring timely planning, accurate records and excellent service delivery. Previous power generation coordination is advantageous but not essential.