Field Service Administrator

Hollybank Trustees Ltd; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Job summary

Savaria Baillieston, Glasgow, is seeking a full-time Field Service Administrator to join the Service Support team on-site. You will manage scheduling for field service engineers, handle customer inquiries, and maintain efficient office operations in a busy environment.

The role offers a stable 37.5 hour week, with a salary of £25,105 per annum, plus benefits. The successful candidate will be organized, proactive, and comfortable liaising with subcontractors and internal departments.

Qualifications

• Previous experience in an administrative role.
• Ability to prioritise tasks and manage schedules.
• Comfortable with telephone support and customer service.

Responsibilities

• Prioritise and schedule field service engineers' jobs to meet KPIs.
• Coordinate with sub-contractors for prep work.
• Answer customer inquiries via phone and post; provide excellent service.
• Assist with associate training and new starter onboarding.
• Ensure GDPR compliance in everyday processes.
• Maintain appointment bookings and liaise with internal teams.

Job description

Nurseries Rd, Baillieston, Glasgow G69 6UL, UK

Field Service Administrator

Permanent

Full-time

We have an exciting opportunity for a full-time Field Service Administrator to join our Service Support team on-site based in Baillieston, Glasgow.

You’ll need to be available to attend a face to face interview within the next 2 weeks if successful at screening stage so please do keep an eye on your inbox (and sometimes junk mail!) for responses.

Key responsibilities for this role will include:

• To prioritise and schedule in an efficient manner, the field service engineer’s jobs (installs, services, breakdowns and reworks) and to reach KPI’s and targets for Companion and Local Authority
• Liaise with sub-contractors to schedule prep work in a timely manner
• Answering the telephone to our customers and dealing with customer enquiries in a timely manner
• Providing excellent customer service at all times (both inbound and outbound calls)
• Help in cross-training of existing associates and the training of new starters
• Carry out other associated admin tasks outlined on associate skills matrix
• Booking and confirming customer appointments via phone and post
• Liaison and integration with other internal departments in the business
• Adhere to GDPR directives at all times
• Provide top quality customer service to clients
• Any other duties deemed reasonable, which reasonably correspond to the general character of the role and level of responsibility.

What you’ll need

• Must possess the ability to commute to the office located in postcode G69
• Local geographic knowledge of the required areas
• Friendly, approachable, and polite, with a courteous telephone manner
• Previous experience in an administrative position
• Strong task prioritisation
• Organised and proactive
• Working pattern - Monday to Friday, 8.30am to 5.00pm

What’s in it for you?

• £25,105 per annum - 37.5 hour week - Monday - Friday
• 33 days holiday (including bank holidays)
• The opportunity to build your career in a growing, global business
• Company contributory pension and 3x Life Assurance cover
• Flexible benefits platform with access to health care, gym membership and many high street discounts
• Employee Assistance programme available to colleagues and their families, to support wellbeing
• Fully funded training and development

About us

As a business, Savaria offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.

We design and manufacture our own range of straight and curved stairlifts and other access solutions as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.

We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

We welcome applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. We are committed to creating an inclusive and accessible recruitment process, and we welcome and encourage candidates to request any adjustments they may need to show us their full potential.

Unfortunately, at this time we are unable to support work sponsorship in the UK, so can only consider applications from candidates with existing eligibility to work in the UK.