Glasgow Dealerpoint Manager: Customer Experience Leader

Volvo Trucks; Glasgow; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Company Car

Pension scheme

Health Care Plan

Employee Assistance Programme

Generous holidays

Discounts on purchases

Job summary

Volvo Trucks Glasgow West is seeking an experienced Dealerpoint Manager to own daily operations and drive total performance. You will shape direction, develop people and raise service standards, creating a high-performing culture with strong customer outcomes.

You will lead budgeting, coaching, CRM activity, ISO/compliance and financial accountability, while guiding regional objectives and shaping future plans for the site.

Qualifications

• Experience operating at a similar level within the commercial vehicle/truck industry.
• Proven track record of leading teams and managing a dealership or service operation.
• Strong commercial acumen with the ability to plan, forecast and deliver against budget.
• A visible and engaging leadership style that builds trust, ownership and pace.
• Experience developing colleagues through structured performance management and talent processes.
• Confidence using business systems, including SuccessFactors, Salesforce, Dealerpoint, Excel and Microsoft tools.
• A strong customer focus with the ability to turn insight and feedback into measurable improvements.

Responsibilities

• Build and manage annual budgets and forecasts in partnership with Finance and regional stakeholders.
• Strengthen colleague capability through coaching, structured learning and meaningful development conversations.
• Drive customer experience improvement through insight, feedback and CRM activity, strengthening loyalty and REx performance.
• Ensure compliance with ISO standards, health and safety requirements and all corporate and franchise policies.
• Support credit control through effective management of the Dealerpoint debtor list.
• Identify opportunities for improvement and implement clear and effective action plans.
• Contribute to regional objectives and play an active role in shaping future plans.

Skills

Team leadership

Budgeting

Forecasting

CRM management

ISO compliance

Credit control

Performance coaching

Stakeholder engagement

Business systems

Excel

Salesforce

Tools

SuccessFactors

Salesforce

Dealerpoint

Excel

Job description

Volvo Trucks Glasgow West is seeking an experienced Dealerpoint Manager to own daily operations and drive total performance. You will shape direction, develop people and raise service standards, creating a high-performing culture with strong customer outcomes.

You will lead budgeting, coaching, CRM activity, ISO/compliance and financial accountability, while guiding regional objectives and shaping future plans for the site.