Dealership Leader: Growth, People & Customer Experience

Volvo Group; Glasgow; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Company Car

Pension scheme

Health Care Plan

Employee Assistance Programme

Holiday allowance

Discounts

Fitness perks

Family-friendly policies

Job summary

Volvo Group in Glasgow West is seeking a Dealer point Manager to take ownership of the daily operation and overall performance of the dealership. You will shape direction, develop your people and continually improve how the site runs, creating a high-performing culture where customers receive exceptional service.

You will lead budgeting, forecasting and commercial delivery, coach teams, drive CRM activity and ensure ISO and safety compliance across the operation.

Qualifications

• Experience operating at a senior level within the commercial vehicle/truck industry with an understanding of customers operating needs
• Proven track record of leading teams and managing a dealer ship or service operation
• Strong commercial acumen with the ability to plan, forecast and deliver against budget
• A visible and engaging leadership style that builds trust, ownership and pace
• Experience developing colleagues through structured performance management and talent processes
• Confidence using business systems, including SuccessFactors, Salesforce, Dealer point, Excel and Microsoft tools
• A strong customer focus with the ability to turn insight and feedback into measurable improvements

Responsibilities

• Build and manage annual budgets and forecasts in partnership with Finance and regional stakeholders
• Strengthen colleague capability through coaching, structured learning and meaningful development conversations
• Drive customer experience improvement through insight, feedback and CRM activity, strengthening loyalty and REx performance
• Ensure compliance with ISO standards, health and safety requirements and all corporate and franchise policies
• Support credit control through effective management of the Dealer point debtor list
• Identify opportunities for improvement and implement clear and effective action plans
• Contribute to regional objectives and play an active role in shaping future plans

Skills

Leadership

Budgeting

CRM

Coaching

ISO compliance

Credit control

Forecasting

Tools

Salesforce

SuccessFactors

Excel

Microsoft Office

Job description

Volvo Group in Glasgow West is seeking a Dealer point Manager to take ownership of the daily operation and overall performance of the dealership. You will shape direction, develop your people and continually improve how the site runs, creating a high-performing culture where customers receive exceptional service.

You will lead budgeting, forecasting and commercial delivery, coach teams, drive CRM activity and ensure ISO and safety compliance across the operation.