Dealerpoint Manager - Bellshill

Renault Trucks; Bellshill; Presencial; GBP 45.000 - 60.000; Jornada completa

Descripción de la vacante

Renault Trucks Scotland, part of Volvo Group UK, is seeking a Dealerpoint Manager in Bellshill to lead our parts and workshop teams. You will drive operational performance, profitability and customer satisfaction across the site, balancing financial targets with excellent service delivery.

Lead, coach and develop the team while managing budgets, KPIs and continuous improvement initiatives. This is a hands-on role requiring a strong commercially minded leader.

Formación

• Experience leading a dealership/aftersales team and delivering results.
• Strong understanding of budgets, financial reporting and KPIs.
• Proven ability to motivate, coach and develop teams.
• Excellent communication, customer service and stakeholder management skills.
• Proficient IT skills including Microsoft Office suite.

Responsabilidades

• Take full responsibility for the site's operational and financial performance.
• Lead the team to achieve business objectives, improve customer satisfaction and drive growth.
• Develop and deliver business plans, manage performance against budgets and KPIs.
• Ensure compliance with health and safety, ISO standards and Renault processes.
• Maintain high service standards across parts and workshop operations.

Conocimientos

Leadership

Budget management

Customer service

Stakeholder management

Excel

Herramientas

Microsoft Excel

PowerPoint

Word

Descripción del empleo

Dealerpoint Manager

Renault Trucks Scotland | Part of Volvo Group UK

Dealerpoint Manager

Renault Trucks Scotland | Part of Volvo Group UK

Location:

Bellshill

Salary:

Competitive + benefits

Lead the team. Drive performance. Deliver excellence.

Are you a commercially minded leader with a passion for developing people, growing profitability and delivering exceptional customer service?

Renault Truck Scotland is looking for an experienced Dealerpoint Manager to lead our team, drive operational performance and maximise business profitability across our parts and workshop operations.

This is an exciting opportunity for a customer-focused leader who can balance financial performance, operational excellence and employee engagement while ensuring the highest standards of service across our parts and workshop operations.

The Role

As Dealerpoint Manager, you will take full responsibility for the operational and financial performance of the site, leading your team to achieve business objectives, improve customer satisfaction and deliver sustainable growth.

Working closely with the Finance Controller, depot management team and wider business stakeholders, you will develop and deliver business plans, manage performance against budgets and KPIs, and create a culture of continuous improvement.

• Managing budgets, profit and loss, costs and operational KPIs.
• Driving workshop productivity, parts sales and Genuine Renault Service performance.
• Developing customer relationships, identifying new business opportunities and improving customer satisfaction (CSI).
• Leading, coaching and developing the team, with a focus on employee engagement and succession planning.
• Ensuring compliance with health and safety requirements, ISO 9001 and ISO 14001 standards.
• Working with internal stakeholders to deliver business objectives and continuous improvement.
• Maintain high operational standards and ensure the consistent application of Genuine Renault Service processes.
• Complete audits and management reports as required, providing accurate information and recommendations to support business decisions.

About You

You will have a strong commercial mindset, excellent leadership skills and the ability to turn performance data into meaningful business improvements.

Ideally, You Will Bring

• Management experience within a dealership, aftersales, workshop or parts environment.
• A good understanding of budgets, financial reporting and operational KPIs.
• Experience in motivating, coaching and developing teams.
• Excellent communication, customer service and stakeholder management skills.
• Good IT skills, including Microsoft Excel, Word and PowerPoint.
• Knowledge of HGVs, warranty processes and operator licensing regulations would be advantageous.

Why join us?

This is an excellent opportunity to make a real impact within Renault Trucks Scotland, part of Volvo Group UK, leading a team and driving business success in a customer-focused environment.

Ready to take the lead?

If you have the commercial drive, leadership capability and customer-first mindset to make a difference, we would love to hear from you.

Renault Truck Scotland is an Equal Opportunities Employer.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.