Givenchy Beauty Ambassador

LVMH FRAGRANCE BRANDS; City of Edinburgh; Presencial; GBP 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Givenchy Beauty Ambassador role at John Lewis, Edinburgh, offers a luxury service position in-store with a focus on personalised client experiences and strong sales performance. You will represent Givenchy, demonstrate products, and provide expert product knowledge to customers in a high-end environment.

The position is part-time (22.5 hours across 3 days) and requires ability to engage shoppers, maintain brand standards, and contribute to overall counter success through exemplary service and

Formación

• Experience delivering luxury customer service and guidance.
• Ability to achieve sales targets and drive store performance.
• Strong product knowledge in beauty and fragrance is desirable.
• Excellent communication and interpersonal skills.

Responsabilidades

• To pro-actively sell Givenchy products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase ATV and UPT KPI: To achieve sales targets
• To be knowledgeable on all Givenchy beauty and fragrance products and propose personalised products to clients and overcome objections
• Demonstrate products on clients and explain benefits
• To initiate contact with customers and welcome them on counter and through traffic stopping
• To name, understand and reformulate client needs
• To develop relationships with clients and gain loyalty
• To educate clients on Givenchy products and the brand
• To participate in merchandise management, monitor stock levels and report issues
• To conduct all assigned operational and administrative tasks
• To be a Givenchy brand ambassador and adhere to store policies

Descripción del empleo

ROLE: Givenchy Beauty Ambassador

LOCATION: John Lewis, Edinburgh

HOURS: 22.5 hours/3 days

As a Beauty Ambassador for Givenchy, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that always befits Givenchy.

MAIN RESPONSIBILITIES

SALES

• To pro-actively sell Givenchy products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and units per transaction (UPT) KPI: To achieve sales targets

SERVICE

• To be knowledgeable on all Givenchy beauty and fragrance products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients and confidently explain the benefits of each product
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To name, understand and reformulate the client needs
• To develop relationships with clients and to gain loyalty
• To educate clients on Givenchy products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with corporate guidelines
• To monitor stock levels, report any issues to line manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To always be a Givenchy brand ambassador and representative
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Key trading days are Saturday and Sunday.

POSITION WITHIN THE TEAM

Reports to: Retail Manager

In order to be successful in this role, you will be:

Tenacious; willing to go the extra mile to ensure the customer leaves having received the absolute best in luxury service.

Be agile and flexible as your role is between all stores.

Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.

Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale through excellent communication skills, be able to identify key items that would suit the customers’ needs.

Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Givenchy.