JOB DESCRIPTION – BUSINESS MANAGERGivenchy, part of the LVMH group, are looking for a dynamic, driven and reliable Business Manager to join our team in HBeauty Lakeside. We are extremely passionate about our Heritage and products and Givenchy pride ourselves in being an inclusive brand, with products and an ethos for all, whilst being focused on our CSS. Our ambassadors ensure our customers always receive the highest level of customer service and are trained to offer the very best expertise and knowledge within the fragrance/Beauty industry. So, if you feel you are passionate about Beauty and fragrance and thrive in a competitive environment then this could be the perfect role for you.
As a Business Manager for Givenchy, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Givenchy at all times.
MAIN RESPONSIBILITIES
Key Responsibilities
- Inspiring our guests with the Givenchy Legacy through story telling whilst providing outstanding customer service
- Being able to approach our guests and build genuine connections is a must
- Keeping up to date with product knowledge, new fragrances and creative ideas
- Managing rotas, timesheets and targets on a weekly and monthly basics
- Driving a team to achieve sales targets and KPI’s
- Proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance
- Manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels
- Proactively grow your business through events, appointments and return bookings
- Ensure all operational and administrative tasks are complete and to the best of your ability
- Maintaining store standards including stock replenishment and visual merchandising
- Be a Givenchy Ambassador with a can‑do attitude and the highest grooming standards
- Flexible working across retailer hours, including weekends and evenings
- Build effective in store relationships
- Plan and deliver in store events
PERSON SPECIFICATION
In order to be successful in this role, you will be:
- An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
- Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Self‑confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make‑up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Givenchy.
Required Experience
- Previous experience in sales/retail
- Previous experience leading teams
Reward
- Competitive salary
- Uniform
- Commission
- Product Allocation
- Company Pension
- Career Development
- Employee Assistance Programme