Givenchy Beauty Ambassador

LVMH Fragrance Brands; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Part time

Job summary

Givenchy Beauty Ambassador role at Fenwick, Newcastle, is a luxury retail position working 22.5 hours over 3 days per week. You will drive sales targets while upholding the brand's prestige, delivering a personalised luxury service to each client.

You will be knowledgeable about Givenchy beauty and fragrance, demonstrate products, engage with customers on counter and via traffic stopping, and build lasting relationships that boost loyalty and ATV.

Responsibilities

• Proactively sell Givenchy products and provide a luxury level of service.
• Aim to meet or exceed sales targets as set by the line manager.
• Link-sell across product categories to increase ATV and UPT KPI.
• Be knowledgeable on all Givenchy beauty and fragrance products and propose personalised options.
• Demonstrate products to clients and explain benefits clearly.
• Engage customers on counter and via traffic stopping; identify needs.
• Develop relationships with clients to build loyalty and repeat business.
• Educate customers about Givenchy products and the brand.

Job description

HOURS: 22.5 hours/3 days

As a Beauty Ambassador for Givenchy, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that always befits Givenchy.

ROLE: Givenchy Beauty Ambassador

LOCATION: Fenwick, Newcastle

HOURS: 22.5 hours/3 days

As a Beauty Ambassador for Givenchy, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that always befits Givenchy.

Job Responsibilities

MAIN RESPONSIBILITIES

SALES

• To pro-actively sell Givenchy products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and units per transaction (UPT) KPI: To achieve sales targets

SERVICE

• To be knowledgeable on all Givenchy beauty and fragrance products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients and confidently explain the benefits of each product
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To name, understand and reformulate the client needs
• To develop relationships with clients and to gain loyalty
• To educate clients on Givenchy products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with corporate guidelines
• To monitor stock levels, report any issues to line manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To always be a Givenchy brand ambassador and representative
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Key trading days are Saturday and Sunday.

POSITION WITHIN THE TEAM

Reports to: Retail Manager

Profile

Tenacious; willing to go the extra mile to ensure the customer leaves having received the absolute best in luxury service. Be agile and flexible as your role is between all stores. Driven and results orientated; seeking out ways to continually grow the business through events and counter activity. Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale through excellent communication skills, be able to identify key items that would suit the customers’ needs. Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Givenchy.