Givenchy Beauty Ambassador

LVMH; Newcastle upon Tyne; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

Givenchy Beauty Ambassador role at LVMH focuses on delivering a personalised luxury service while proactively achieving sales targets. You will demonstrate products, build lasting relationships with clients and promote the Givenchy brand across stores, particularly on Saturdays and Sundays.

As a counter-based beauty expert, you will link-sell across product categories, overcome objections with confidence, and maintain impeccable brand standards in every interaction.

Qualifications

• Tenacious; willing to go the extra mile to ensure the customer leaves with luxury service
• Be agile and flexible as your role is between stores
• Driven and results oriented; grow the business through events and counter activity
• Self-confident; engage with customers and close sales with strong communication

Responsibilities

• Pro-actively sell Givenchy products and provide luxury service to customers
• Aim to meet or exceed sales targets set by the line manager
• Link-sell across product categories to increase ATV and UPT
• Be knowledgeable on Givenchy beauty and fragrance products and propose personalised recommendations
• Demonstrate products and explain benefits to clients
• Initiate contact with customers and welcome them on counter and via traffic stopping
• Understand client needs and develop relationships to gain loyalty
• Support merchandise, stock monitoring, and store procedures
• Represent the Givenchy brand on counter and adhere to company policies
• Work with the Retail Manager and store teams to achieve targets on weekends

Skills

Customer-focused

Strong selling skills

Excellent communication

Flexible across stores

Job description

As a Beauty Ambassador for Givenchy, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that always befits Givenchy.

Job responsibilities

MAIN RESPONSIBILITIES

SALES:

• To pro-actively sell Givenchy products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and units per transaction (UPT) KPI: To achieve sales targets

SERVICE

• To be knowledgeable on all Givenchy beauty and fragrance products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients and confidently explain the benefits of each product
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To name, understand and reformulate the client needs
• To develop relationships with clients and to gain loyaltyTo educate clients on Givenchy products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with corporate guidelines
• To monitor stock levels, report any issues to line manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To always be a Givenchy brand ambassador and representative
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Key trading days are Saturday and Sunday.

POSITION WITHIN THE TEAM

Reports to: Retail Manager

Profile

In order to be successful in this role, you will be:

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the absolute best in luxury service.
• Be agile and flexible as your role is between all stores.
• Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
• Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Givenchy.

Crafting Dreams Starts With Yours

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Join us at LVMH, where your talent is at the heart of our collective successes.