Gifts - Department Head

Squire's Garden Centres; Waverley; Remote; GBP 21,000 - 32,000; Full time

Job summary

Squire's Garden Centres is seeking a proactive individual to provide management support to the Gift Department within our busy garden centre. You will work closely with the Garden Centre Manager to help the department succeed and deliver excellent customer service.

The role is full-time (40 hours) with 09:00-18:00 shifts and alternate weekends, including Saturdays 09:00-18:00 and Sundays 09:30-17:30. You will manage stock, assist with purchasing, and lead the team to drive sales.

Qualifications

• Experience in a retail or similar environment.
• Strong stock control and purchasing awareness.
• Excellent computer skills and customer service foco.

Responsibilities

• Maintain stock levels and ensure accurate ordering and stock clearance.
• Co-operate with line management and Product Managers.
• Take responsibility for the whole centre in the absence of the Manager.
• Purchase within company guidelines to maintain stock mix.
• Feedback on current and new products to optimise range and stock availability.
• Liaise with Product Manager to ensure optimum range and stock availability.
• Use initiative to increase sales in the department.
• Generate sales opportunities through customer interaction.
• Monitor standards of appearance and uphold brand image.
• Organise and allocate team tasks aligned with customer service needs.
• Handle queries and complaints politely and escalate as needed.

Skills

Customer service

People management

Stock control

Computer skills

Job description

Your primary responsibility will be to provide management support to the Gift Department.

Working closely with the Garden Centre Manager to help the department to succeed.

Rota: Full time 40 hours, 09:00 - 18:00, including alternate weekends, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:30

Main duties and responsibilities:

• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Co-operate fully with line management and Product Managers
• Take responsibility for the whole centre in the absence of the Manager
• Purchasing within the company product range within company guidelines
• Feed back on current and new products to optimise range and stock availability
• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Close liaison with relevant Product Manager to ensure the optimum range and stock availability
• Use initiative to increase sales in their department
• Sales opportunities are generated through interaction with customers
• Standards of appearance are monitored and maintained
• Organises and allocates team and individual tasks, in line with customer service needs
• Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and Product Manager

To be successful in this role, we are looking for people:

• Excellent computer skills
• Customer service skills
• People management experience
• Previous experience in similar environment essential