German-Speaking SaaS Implementation Lead (DACH)

Uptick; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Uptick, the premium software for fire protection, is expanding into Europe and seeks an Implementation Manager for DACH based in London. This role will onboard German-speaking customers and collaborate with our UK team.

You will lead data migration, system configuration, and customer training, manage projects, and build strong relationships with German-speaking clients while traveling regularly to Germany, Austria, and Switzerland. Relocation is offered for the right candidate.

Qualifications

• Experience in SaaS implementation or onboarding, ideally in a startup or scaleup.
• Strong data skills and confidence in Excel and Google Sheets.
• Fluent German and English, with willingness to travel regularly to DACH (Germany, Austria, Switzerland).

Responsibilities

• Data migration: assist customers with data collation, extraction, cleansing and import into Uptick using Excel/Google Sheets.
• System configuration: set up customer workspaces to fit their workflows and industry needs.
• Product training: educate the customer's team to use Uptick and drive adoption post go-live.
• Project management: deliver implementations on time and maintain momentum for customer adoption.
• Data and systems: keep internal project dates, notes and information up to date for reporting.
• Relationship management: build strong relationships with German-speaking customers and guide them through the new system.

Skills

Fluent German

Fluent English

SaaS implementation

Project management

Data analysis

Tools

Excel

Google Sheets

Job description

Uptick, the premium software for fire protection, is expanding into Europe and seeks an Implementation Manager for DACH based in London. This role will onboard German-speaking customers and collaborate with our UK team.

You will lead data migration, system configuration, and customer training, manage projects, and build strong relationships with German-speaking clients while traveling regularly to Germany, Austria, and Switzerland. Relocation is offered for the right candidate.