German speaking Customer Success Manager

Alderson Ltd; Cardiff; Hybrid; GBP 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Bonus

Commission

RSUs

Zusammenfassung

Alderson Ltd, a market-leading global eCommerce platform, is seeking a German-speaking Customer Success Manager to join our London-based team (hybrid: 3 days in office).

You will own the success of German-speaking clients, drive retention and expansion, and collaborate across product, sales and tech teams to strengthen relationships with leading brands.

Qualifikationen

• Fluency in German and English.
• Experience in eCommerce or Customer Success.
• Strong communication and relationship-building skills.

Aufgaben

• Own the success of clients in the DACH market, acting as a trusted advisor.
• Drive client strategy, retention and expansion.
• Collaborate cross-functionally with product, sales, and tech teams.
• Work with senior stakeholders at globally recognised brands.

Kenntnisse

German language

English language

SaaS experience

eCommerce knowledge

Jobbeschreibung

We're working with a market leading global eCommerce platform that powers some of the world's most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Managers to join their team in London (3 days in the office per week).

What you'll be doing:

• Own the success of clients in the DACH market, acting as a trusted advisor
• Drive client strategy, retention and expansion
• Collaborate cross-functionally with product, sales, and tech teams
• Work with senior stakeholders at globally recognised brands

Requirements:

• Fluency in German and English is essential
• Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy
• Confidence managing a range of clients (ideally within SaaS or eCommerce tech)
• A strategic mindset with strong commercial acumen
• Excellent communication and relationship building skills

Additional:

• Be at the heart of international eCommerce expansion
• Partner with leading retailers and brands across Europe
• Work with a high growth SaaS platform backed by cutting edge tech
• Strong package with bonus, commission, and RSUs on offer