Customer Success Manager (German speaking)

Alderson James; Greater London; Híbrido; GBP 70 000 - 120 000; Tempo integral

Resumo da oferta

Alderson James is partnering with a market-leading global e-commerce SaaS platform to hire German-speaking Customer Success Managers in London. These roles manage enterprise accounts across the DACH region and require presence in London three days a week.

You will own relationships with global brands, drive retention and growth, lead QBRs, and collaborate with Product, Commercial and Operations to deliver outcomes. Fluent German and English are essential; sponsorship is not available.

Qualificações

• Fluent German and English required.
• Experience managing strategic or enterprise accounts in SaaS/e‑commerce/payments/logistics or related tech environments.
• Proven track record of driving retention, renewals and revenue growth.
• Strong ability to analyze data to shape recommendations and ROI.
• Excellent executive-level stakeholder management skills.

Responsabilidades

• Own relationships with enterprise clients as a trusted adviser.
• Manage complex international accounts across the DACH region and multiple markets.
• Drive retention, expansion and cross-sell opportunities.
• Lead QBRs and use data to identify risks and growth opportunities.
• Coordinate with Product, Commercial and Operations to deliver client outcomes.

Conhecimentos

German

English

Enterprise accounts

Data analytics

Stakeholder management

Descrição da oferta de emprego

We’re working with a market-leading global e-commerce SaaS platform that powers international growth for some of the world’s most recognisable brands.

Following continued expansion across its UK Customer Success team, the business is making multiple German speaking hires across Customer Success Manager and Senior Customer Success Manager levels. These roles will manage key enterprise accounts across the DACH market and are based in London three days per week.

What you’ll be doing:

• Own relationships with enterprise clients, acting as a trusted adviser
• Manage complex international accounts across the DACH region and multiple markets
• Drive retention, growth and expansion through upsell and cross-sell opportunities
• Lead QBRs and use performance data to identify risks and growth opportunities
• Manage competing priorities, escalations and account action plans
• Partner closely with Product, Commercial and Operations teams to deliver client outcomes
• Build relationships with senior and executive level stakeholders

What they’re looking for:

• Fluent German and English language skills
• Experience managing strategic or enterprise accounts within SaaS, e-commerce, payments, logistics or a related tech environment
• A proven record of driving account growth, renewals, retention and other commercial outcomes
• Strong operational account-management skills, including prioritisation, escalation management and cross-functional delivery
• Confidence using data to analyse account performance, shape recommendations and demonstrate ROI
• Strong stakeholder management skills, with experience engaging at executive level
• An existing right to work in the UK, as sponsorship is not available

Why this role?

• Work at the forefront of global e-commerce and cross-border growth
• Join a high-growth, international tech business
• Partner with household-name brands across the DACH region and multiple markets
• Take ownership of commercially significant enterprise relationships
• Competitive package including base salary, bonus, expansion commission and RSUs