German-Speaking Customer Success Enablement Lead

Cognism; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Cognism is a leading European B2B data and sales intelligence provider, headquartered in London with global offices. We offer a hybrid work model—3 days in our London office and flexibility for remote days—and are seeking a German-speaking Customer Success: Training Specialist to enable adoption and drive measurable outcomes for our customers.

You will design and deliver targeted enablement engagements, own training strategy within engagements, and help strengthen onboarding, workflows, and

Qualifications

• Proven SaaS Enablement or Customer Success Experience - Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
• Adoption & Retention Mindset - Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
• Engaging Facilitator - Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
• Commercial Awareness - Understands how adoption connects to revenue protection, renewal, and growth.
• Strategic & Structured - Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
• Collaborative Partner - Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
• Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.

Responsibilities

• Partner with Account Managers - Collaborate closely with AMs to understand customer goals, business priorities and risk signals, translating these into structured training interventions.
• Activate & Empower Champions - Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
• Deliver Workflow-Based Enablement - Connect Cognism functionality directly to customer workflows, use cases, KPIs, and commercial objectives.
• Accelerate Time-to-Value - Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
• Mitigate Adoption Risk - Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and value perception.
• Build Scalable Learning Assets - Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
• Reinforce ROI & Business Impact - Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
• Feed Insights Back to the Business - Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.

Skills

SaaS Enablement

Customer Success

Engaging Facilitator

Commercial Awareness

Strategic & Structured

Collaborative Partner

Adaptable in Scale-Up

Job description

Cognism is a leading European B2B data and sales intelligence provider, headquartered in London with global offices. We offer a hybrid work model—3 days in our London office and flexibility for remote days—and are seeking a German-speaking Customer Success: Training Specialist to enable adoption and drive measurable outcomes for our customers.

You will design and deliver targeted enablement engagements, own training strategy within engagements, and help strengthen onboarding, workflows, and