Customer Enablement Specialist

think-cell; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

think-cell is seeking a Customer Enablement Specialist to train and enable customers across a defined regional footprint.

You will run hands-on workshops, collaborate with account teams, capture feedback, and keep Salesforce data up to date while working three days in our London office and two days remotely.

Qualifications

• 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Professional proficiency in English (C2 level or equivalent).
• Proven track record in creating and delivering training programs.
• Excellent written and verbal communication skills.
• Proven ability to analyze feedback and drive actionable results.

Responsibilities

• Deliver training sessions and workshops to defined customer accounts within a regional scope.
• Collaborate with Account Executives to drive account growth and address churn risks.
• Lead think-cell training sessions to improve software adoption and value realization.
• Gather customer feedback and share insights with product and marketing teams for improvements.
• Maintain accurate customer data and opportunities in Salesforce.

Skills

Training delivery

Communication

Feedback analysis

Customer success

Problem solving

Tools

Salesforce

Job description

Overview

Customer Enablement Specialist – Join Our Innovative Team at think-cell Software

Our Story

At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do

The Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.

Key Responsibilities

• Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
• Lead think-cell training sessions and workshops, enhancing software adoption and value realization.
• Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
• Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.

Qualifications

• 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
• Professional proficiency in English (C2 level or equivalent).
• Proven track record in creating and delivering training programs.
• Excellent written and verbal communication skills.
• Proven ability to analyze feedback and drive actionable results.
• Willingness to work on-site in our London office three days per week, with two remote days.

Our Values

• Forward Thinking: We embrace change and challenge the status quo.
• Ownership: We take pride in our work and learn from our mistakes.
• Unified Team: We foster collaboration, respect, and integrity.
• Strive for Excellence: We set ambitious goals and pursue quality.

Why think-cell?

We empower users worldwide with innovative software and operate offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai.