Technical Specialist (Automotive)

Percepta; Daventry; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Percepta is seeking an Automotive Technical Specialist to join our European Customer Experience Hub, supporting complex vehicle concerns and guiding internal teams to practical resolutions.

This hybrid, full-time role suits someone with a background in manufacturing, franchised dealers, workshops, or diagnostics, who can translate technical detail into clear customer guidance and collaborate across Europe.

Qualifications

• Experience in automotive manufacturing, franchised dealer, workshop, diagnostic, service or technical support.
• Strong understanding of modern vehicle systems, diagnosis and repair processes.
• Ability to translate complex technical information into practical advice.
• Confident communication with colleagues, retailers and stakeholders.

Responsibilities

• Act as a trusted technical contact for complex vehicle cases and guide next steps.
• Review technical information and help identify the most appropriate actions.
• Work with retailers, field teams, and colleagues to progress cases effectively.
• Explain technical updates clearly to technical and non-technical audiences.
• Identify recurring issues and share insights to improve future handling.
• Create simple guidance and knowledge updates to support colleagues.

Skills

Problem solving

Diagnostic thinking

Clear communication

Multi-tasking

Data handling

Collaboration

Solution mindset

Education

City and Guilds or NVQ L3

HV qualification (IMI3+)

Job description

European Technical Specialist (SME)

Location: Daventry or Dunton

Job Type: Full-Time, Hybrid, 2 days office based

Salary: £29,000 per annum

Join Percepta and Help Shape the Future of Customer Experience

At Percepta, we deliver customer experiences for some of the world’s leading automotive brands. We're looking for an experienced Automotive Technical Specialist to join our European Customer Experience Hub, supporting complex vehicle concerns and helping our internal customer support teams reach clear, practical resolutions.

This role would suit someone from a manufacturer, franchised dealer, workshop, diagnostic, technical support, or service management background who enjoys solving problems, explaining technical information clearly, and making a real difference to the customer experience.

What You'll Do

As an Automotive Technical Specialist, you'll act as a trusted technical contact for complex vehicle cases. You'll use your automotive knowledge to review concerns, support effective diagnosis, guide next steps, and help colleagues understand technical information in a clear and practical way.

You’ll Be Responsible For

• Support the investigation and resolution of complex vehicle concerns.
• Review technical information and help identify the most appropriate next steps.
• Work with retailers, field teams, technical specialists, and customer care colleagues to progress cases effectively.
• Explain technical updates clearly to both technical and non-technical audiences.
• Identify recurring issues and share insight that helps improve future case handling.
• Create simple guidance, knowledge updates, or briefings to support colleagues.
• Help improve customer outcomes by supporting timely, accurate, and practical resolutions.

What We're Looking For

We're looking for someone with strong automotive technical knowledge and the confidence to communicate clearly with a range of stakeholders.

Essential Experience

• Experience in an automotive manufacturer, franchised dealer, workshop, diagnostic, service, or technical support environment.
• Strong understanding of modern vehicle systems, diagnosis, repair processes, and technical guidance.
• Ability to understand complex technical information and turn it into clear, practical advice.
• Confident communication skills, including the ability to support colleagues, retailers, and other stakeholders.
• A customer-focused approach and the ability to balance technical accuracy with a positive customer outcome.

Preferred Experience

• Experience with electric vehicles, connected vehicle features, infotainment, software updates, or emerging automotive technologies.
• Previous experience in a customer relations, contact centre, technical hotline, field support, or manufacturer support role.
• Experience using case management, diagnostic, or technical support systems.

Key Skills

• Strong problem-solving and diagnostic thinking.
• Clear written and verbal communication.
• Ability to manage several priorities while maintaining accuracy and professionalism.
• Confidence working with data, technical information, and case records.
• Collaborative working style with the ability to build trust across teams.
• A practical mindset focused on solutions, service, and continuous improvement.

Education

• Required: Working towards or have a qualification of City and Guilds or NVQ L3
• Preferred: Have a HV qualification (IMI3 or higher)

Why Join Percepta?

At Percepta, our people are at the heart of everything we do. We foster a culture built around collaboration, innovation, and continuous development.

Our Values Guide How We Work Every Day

• Lead with Humility
• Leave it Better
• Service Beyond Self
• Win Together
• Deliver Remarkable

If you're ready to use your automotive technical experience in a role that combines problem-solving, customer impact, and collaboration across Europe, this is a great opportunity to develop your career in a specialist support environment.

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