German Customer Care Advisor

Express Recruitment; Loughborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a fluent German-speaking Customer Care Advisor to join their expanding team in Loughborough. This role offers a competitive salary and excellent career progression opportunities. As part of a thriving company, you will resolve customer inquiries, manage accounts, and contribute to a high-performing customer support area. If you're passionate about delivering exceptional service and thrive in a dynamic environment, this is the perfect opportunity for you to grow your career while being part of a supportive team.

Qualifications

• Fluent in German, both written and verbal, is essential.
• Experience in a telephone-based customer service role is highly advantageous.

Responsibilities

• Resolve customer enquiries via telephone and email.
• Support with general administration tasks as required.
• Manage new customer account setup and customer account management.

Skills

Fluent German communication

Professional telephone manner

Experience in customer service

Strong IT skills

Ability to work under pressure

Tools

MS Office

Job description

Express Recruitment are currently recruiting for an established, thriving Leicestershire-based company who are looking to recruit a fluent German Speaking Customer Care Advisor to their expanding team.

Our client is offering a fantastic basic salary of c£25,000 D.O.E. There are great career progression opportunities with this role and training will also be provided.

Responsibilities

• Resolve customer enquiries via telephone and email
• Work closely with colleagues to resolve every query quickly and efficiently
• Support with general administration tasks as required
• Contribute to the overall effectiveness of the overseas customer support area
• Responsible for new customer account set up process and customers account management

Skills & Experience

• Bilingual written and verbal communication skills in German essential
• Professional telephone manner and communication skills essential
• Experience in a specific telephone-based customer service role highly advantageous
• Strong IT skills, confident with MS office functions
• Ability to work under pressure, must remain calm during busy periods

Hours: Monday – Friday, (8:30 – 16:30)

Location: Loughborough

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.