Generalist Outreach Adviser

Citizens Advice; York and North Yorkshire; On-site; GBP 24,000 - 33,000; Part time

Job summary

Citizens Advice in York is looking for an advisor to provide high quality, generalist advice and support to people in the York and District area. The role involves helping clients across a range of issues, including benefits, via in-person sessions, phone calls, and email correspondence.

The position is part-time (37 hours per week) with job-share options, DBS clearance required, and duties align with quality standards of the Citizens Advice Service.

Qualifications

• Provide high quality generalist advice and support to clients in the York and District area.

Responsibilities

• Provide high quality generalist advice and support to clients in York and District.
• Deliver advice via in-person, phone, and Email channels.
• Ensure service delivery aligns with Quality Mark standards and Citizens Advice policies.

Skills

Generalist advice

Job description

Job Description

Salary 28,774.57 FTE

Hours 37 per week, part-time roles/job share also available

Deadline 23rd October 2026

Interview Date 27th October 2026

Responsible to Operations and Outreach Manager

Role purpose

• The main aim of the post is to provide high quality advice and support for people in the York and District area.
• The successful applicant will provide a generalist advice service, including benefits casework, to clients within community venues across York using mixed channels - in-person, over the phone or by Email.
• The service will comply with General Help Quality Mark standards and will be delivered within the aims, policies and principles of the Citizens Advice Service.

Note: This job involves work with vulnerable clients and therefore Disclosure and Barring Service (DBS) check is required for all successful applicants.

Job Type: Full-time

Work Location: In person