York Community Outreach & Benefits Advisor

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Harrogate; On-site; GBP 26,000 - 32,000; Full time

Job summary

The National Association of Citizens Advice Bureaux is seeking a Generalist Outreach Adviser to join our York team. The role provides high quality advice and support to people in the York and District area, including benefits casework, across in-person, phone or email channels.

This fixed-term contract is for 37 hours per week (with part-time or job-share considered) and office-based, reporting to the Operations and Outreach Manager.

Responsibilities

• Provide high quality advice and support for people in York and District.
• Deliver generalist advice including benefits casework across community venues via in-person, phone or Email.
• Work to General Help Quality Mark standards and Citizens Advice policies.

Job description

The National Association of Citizens Advice Bureaux is seeking a Generalist Outreach Adviser to join our York team. The role provides high quality advice and support to people in the York and District area, including benefits casework, across in-person, phone or email channels.

This fixed-term contract is for 37 hours per week (with part-time or job-share considered) and office-based, reporting to the Operations and Outreach Manager.