Generalist Adviser

Citizens Advice; Ipswich; On-site; GBP 21,000 - 28,000; Full time

Job summary

Citizens Advice in Ipswich is seeking a proactive Adviser to join the Generalist Core Advice Team. You will be the first contact for clients, offering face-to-face, telephone, and email guidance from our Tower Street offices.

After induction, you’ll start as a First Contact Adviser and can progress to a Generalist Adviser through training and experience. The role requires strong listening, organisational skills, and the ability to adapt to high demand while recording information on our Case

Responsibilities

• First point of contact for clients, providing advice face to face, over the telephone, and via email.
• Gather information and assess needs, providing appropriate advice or signposting.
• Record information accurately on the Case Management System.
• Progress from First Contact Adviser to Generalist Adviser with training and experience.
• Flexible across both roles and open to trainee progression.

Job description

Hours: Full Time (37 hours per week) - part time considered

Location: Ipswich – Office based

Salary: £ 24,454

Working as an Adviser with Citizens Advice offers the opportunity to make a meaningful difference to people’s lives at times when they most need support. We are seeking an enthusiastic and well‑organised individual to join our Generalist Core Advice Team, supporting the local community from our Tower Street offices. With increasing demand for our services, this role is key to strengthening our capacity and working alongside our volunteer workforce.

You will act as the first point of contact for clients, providing advice face to face, over the telephone, and via email. Using strong listening and questioning skills, you will understand clients’ situations and provide appropriate advice, either through direct support, signposting, or arranging referrals and specialist appointments. This is a busy, front‑line role requiring a calm, empathetic, and non‑judgmental approach, along with the ability to be flexible and agile according to the needs to our clients as well as being methodical, organised and accurately recording information on our Case Management System.

Following induction, you will begin as a First Contact Adviser, identifying immediate needs and directing clients appropriately. With training and experience, you will progress to a Generalist Adviser role, delivering more in‑depth advice, and will work flexibly across both roles as required. We are looking for someone who is proactive, detail‑oriented, and a strong team player, and we would also consider applicants with the potential to develop into the role through a supported trainee pathway.

Closing date: 9am Monday 19th October 2026