Adviser (Crisis & Resilience)

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Nottingham, Beeston, Gedling, Rushcliffe; Remote; GBP 25,000 - 26,000; Full time

Job summary

Citizens Advice Nottinghamshire Central and South is recruiting an Adviser (Crisis & Resilience) to provide face-to-face, telephone and digital information, advice and support on benefits, debt, housing and financial resilience across Ashfield, Beeston, Nottingham City and Gedling & Rushcliffe. The role is full-time (37 hours per week) with starting salaries between £24,900 and £26,344 per annum.

Training will be provided, and progression is available through competency levels.

Qualifications

• Experience in an advice agency or dealing with clients one-to-one.
• Excellent written and verbal communication skills.
• Able to work independently and with strong organisational skills.
• Willingness to learn with full training provided.

Responsibilities

• Provide face-to-face, telephone and digital information, advice and support.
• Cover diverse locations in the specified districts and outreach sites.
• Work towards performance targets with a proactive, customer‑focused approach.
• Complete training on case recording systems and maintain accurate records.

Skills

Communication skills

Independence

Organised

Attention to detail

Customer service

Non-judgemental approach

Tools

Case recording systems

Job description

Adviser (Crisis & Resilience)

Apply before 11.59pm on 19 October 2026.

Job summary

• Salary: £24,900 - £26,344 per annum
• Location: Ashfield, Beeston, Nottingham and Gedling & Rushcliffe
• Workplace: Office based
• Contract: Permanent
• Hours per week: 37

About the role

Adviser (Crisis & Resilience)

Full-time - 37 hours a week

Starting Salary: £24,900 - £26,344 per annum

We have multiple positions available in the following districts:

Ashfield, Beeston, Nottingham City and Gedling & Rushcliffe.

Starting Salary offered will reflect relevant experience, with further pay progression available through the achievement of competency levels.

As an Adviser, you will provide face-to-face, telephone and digital information, advice and support to local people on a range of issues (including Benefits, Debt, Housing, Financial Resilience). We are looking for candidates with a background in advice; however, we will consider a trainee for this post. Full training will be provided.

As this is a busy and varied role across a variety of settings and locations, it is essential that you can work independently, be extremely well organised with excellent attention to detail, be flexible, and have a can-do attitude. We want someone who is passionate about giving an effective service to those most in need.

Applicants need to be –

Experienced in an advice agency, or dealing with clients/customers on a one-to-one basis.

Computer-literate, although training on our case recording systems will be given.

Confident in working to performance targets.

Able to show good communication skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

Prepared to work independently and from a variety of community-based outreach locations once trained.

Closing date: Monday 19th October 2026

Please note: No Agencies

Registered Charity No: 1077828

Please note that Citizens Advice Nottinghamshire Central and South does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system. Please note that we do not apply for work permits or working visas.

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