Frontline adviser

Citizens Advice Ltd; Manchester; Hybrid; GBP 21.000 - 29.000; Vollzeit

Zusammenfassung

Citizens Advice Ltd in Manchester is seeking a flexible and compassionate adviser to join our team, working across community outreach venues and our Adviceline service depending on demand.

The role requires experience in a target-driven environment with a focus on excellent customer service, ability to handle telephone, face-to-face and digital interactions, and to gather information to support clients' next steps.

Qualifikationen

• Experience in a target-driven environment with a focus on delivering excellent customer service.
• Ability to handle telephone, face-to-face and digital interactions while gathering information for next steps.

Aufgaben

• Advise clients face-to-face, by phone, or digitally across community outreach venues and Adviceline based on demand.
• Travel across Greater Manchester to reach service users and provide timely, quality advice.

Jobbeschreibung

We’re looking for a flexible and compassionate adviser to join our team, working across our community outreach venues and our Adviceline service depending on demand. This role plays a vital part in helping people across Greater Manchester access timely, quality advice, whether face-to-face in local venues or over the phone through our Adviceline system and digital services.

The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do. You will have the ability to control a telephone /face to face interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.

This is a mobile role, so a willingness and ability to travel across Greater Manchester is essential.

This is a great opportunity for someone looking to make a difference to people's lives, supporting some of the most vulnerable people in society - helping them find a way forward.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.