Public Advice Specialist — Outreach & Frontline Help

Citizens Advice Ltd; Harrow; On-site; GBP 23,000 - 29,000; Full time

Job summary

Citizens Advice Harrow is seeking a dedicated adviser to join the team and help local residents by providing clear, practical information and guidance across multiple channels.

The successful candidate will have at least two years’ post-certificate experience delivering advice to the public in a busy environment and hold the Citizens Advice Generalist Adviser Certificate. The role includes outreach work and face-to-face support.

Qualifications

• Requires at least two years’ post-certificate experience providing advice in a busy environment.
• Experience delivering information and support across multiple channels within Citizens Advice.
• Must hold the Citizens Advice Generalist Adviser Certificate.

Responsibilities

• Provide advice and information to help local people.
• Deliver face-to-face information, advice and support at outreach locations as required by projects.

Skills

Giving advice to the public

Face-to-face information

Public-facing communications

Education

Citizens Advice Generalist Adviser Certificate

Job description

Citizens Advice Harrow is seeking a dedicated adviser to join the team and help local residents by providing clear, practical information and guidance across multiple channels.

The successful candidate will have at least two years’ post-certificate experience delivering advice to the public in a busy environment and hold the Citizens Advice Generalist Adviser Certificate. The role includes outreach work and face-to-face support.