Trainee Generalist Adviser

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Newport, Greater London; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

8% pension supplement

Job summary

Citizens Advice in Newport is seeking a Trainee Generalist Adviser to join our team on a permanent, full-time basis (37 hours per week). Salary starts at £27,274 per annum, rising to £29,542 on completion of the Generalist Certificate, with an 8% pension supplement and 37 days' leave.

The role involves interviewing and advising clients across face-to-face, outreach, telephone and online channels, contributing to a fair and accessible service.

Qualifications

• Commitment to equality and social justice.

Responsibilities

• Interview and advise clients across face-to-face, outreach venues, telephone and online channels.
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources.

Job description

Trainee Generalist Adviser Ref: 2026-ADV3

Apply before 5pm on 28 October 2026.

Job summary

Salary: £27,274

Location: Newport

Workplace: Office based

Contract: Permanent

Hours per week: 37

About the role

Trainee Generalist Adviser

Ref: 2026-ADV3

Job Title: Trainee Generalist Adviser

Salary: £27,274 per annum based on a 37-hour week. This will increase to £29,542 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent

Pension: 8% pension supplement payable (subject to 2% employee contribution)

Hours: Full time - 37 hours per week.

Holidays: 37 days per annum (including Bank Holidays and fixed days).

Duration: Permanent

Closing Date: Wednesday 28th October 2026 at 5pm

Interviews: To be confirmed

Role Purpose

• To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media. This role is predominantly a face to face role with clients, working with clients.
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided

Applicants for this post must have a strong commitment to equality and social justice.

We welcome applications that reflect the diversity of the communities we serve.

We aim to be an equal opportunities employer.

Charity Registration Number: 1118855