General Practice Assistant

GP First Ltd; West Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

30 days annual leave

Training & development

Shape role across network

Multidisciplinary team

Job summary

GP First Ltd in Eccleshall, Staffordshire, is seeking a General Practice Assistant (GPA) to support clinical and administrative tasks across member practices within the Primary Care Network. This full-time role operates under GPs and practice managers, helping reduce clinician workload and improve patient access through hybrid duties.

You will handle coding support, referrals, basic clinical observations, appointment coordination, and contribute to population health projects.

Qualifications

• GCSE English and Maths required.
• At least 1 year of customer or patient care experience in a general practice or healthcare setting.
• Experience handling complaints or challenging customer interactions.
• Proficient use of Microsoft Office (Outlook, Word, Excel).
• Strong organisational and time management skills.
• Calm under pressure and able to work independently.
• Empathetic, compassionate communicator and team player.
• Full UK driving licence and willingness to work flexibly.

Responsibilities

• Assist GPs and clinical teams with administrative duties including coding, referrals, document management and appointment preparation.
• Complete simple clinical observations such as dipstick urine, blood pressure, BMI and phlebotomy.
• Support patients by arranging appointments, referrals, tests and follow-up.

Skills

GCSE English & Maths

Customer care experience

Complaint handling

Microsoft Office

Organisational skills

Calm under pressure

Empathetic communicator

Driving licence

Education

GCSE English and Maths

GPA Skills Certificate

Tools

Microsoft Office Suite

Job description

*This is a full-time position. Hours are non-negotiable*

The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within the Primary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinician workload, improve patient access and enhance operational efficiency. This hybrid role spans patient-facing tasks, digital workflow support, and population health initiatives, contributing to the PCNs the delivery of enhanced primary care and network contract specifications.

Main duties of the job

Reporting to the PCN Strategic Development Lead, with day‑to‑day links to the Practice Manager, your duties will include:

Sorting and prioritising clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist

Extracting information from clinical letters for coding and adding it to patient records

Supporting GPs with coding, referrals, document management and appointment preparation

Complete simple clinical observations/investigations such as dipstick urine, blood pressure, BMI and phlebotomy

Complete lifestyle questionnaires to support patient reviews and long‑term condition management

Act as a chaperone as required

Support patients by arranging appointments, onward referrals, clinical tests and follow‑up appointments

Liaising with patients on information, follow‑up instructions and care navigation

Liaising with external agencies on behalf of the practice

Supporting PCN‑wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets

Contributing to service improvement, digital transformation and patient experience projects

Full training and support will be provided.

About us

*This is a full-time position. Hours are non‑negotiable*

Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover defined geographical areas to enable them to better respond to the needs of local populations and build relationships across wider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, but large enough to provide a broad scope of services.

What we offer

• NHS Pension Scheme
• 30 days annual leave PLUS bankholidays
• Ongoing training and professional development
• The chance to shape how a developing role works across our network
• A supportive, multidisciplinary team

Job summary

The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within the Primary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinician workload, improve patient access and enhance operational efficiency. This hybrid role spans patient‑facing tasks, digital workflow support, and population health initiatives, contributing to the PCNs the delivery of enhanced primary care and network contract specifications.

Job description

Job responsibilities

Responsibilities and duties may include (and may not be limited to): Assist GPs and clinical teams with administrative duties including coding, referrals, document management and appointment preparation. Complete simple clinical observations/investigations such as dipstick urine, blood pressure, BMI and phlebotomy. Complete lifestyle questionnaires to support patient reviews and long‑term condition management. Facilitate routine and 24‑hour BP monitoring, advising patients accordingly. Act as a chaperone as required. Support patients by arranging appointments, onward referrals, clinical tests and follow‑up appointments. Complete basic (non‑opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. Contribute to public health campaigns (eg: flu clinics) through advice or direct care, including opportunistic health promotional programmes. Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children. Support PCN‑wide initiatives such as Enhanced Access, seasonal health campaigns and IIF targets. Liaise with patients to provide information, follow‑up instructions and care navigation across practices. Maintain accurate records using practice‑based digital systems, ensure compliance with GDPR, safeguarding, and infection control protocols.

Contribute to service improvement, digital transformation and patient experience projects across the PCN. Sort, review and prioritise all incoming clinical correspondence and documentation for GP action, redirecting information to appropriate members of the multidisciplinary team, including the Clinical Pharmacist and other clinicians, where appropriate. Extract all information from clinical letters for coding and adding to clinical records. Liaise with external agencies on behalf of the practice.

Person Specification

Essential

• GCSE grade 1 in English and Maths
• At least 1 year's customer or patient care experience in general practice or a healthcare setting
• Experience handling complaints or challenging customer interactions
• Confident using Microsoft Office (Outlook, Word, Excel)
• Excellent organisational and time management skills
• Calm under pressure, able to work independently and understanding when to elevate
• An empathetic, compassionate communicator and a strong team player
• Full UK driving licence and flexibility to work outside core office hours

Desirable

• GPA Skills Certificate
• Experience using EMIS and/or Docman
• Phlebotomy certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP First Ltd

Address

The Crown Surgery

23 High Street

Eccleshall

STAFFORD

ST21 6BW

United Kingdom

Employer's website

https://www.gpfirst.net/ (Opens in a new tab)