General Practice Assistant

GP First Ltd; Stone; On-site; GBP 21,000 - 24,000; Full time

Job summary

GP First Ltd. is seeking a dedicated General Practice Assistant to support clinical and administrative functions across PCN member practices. You will work under GPs and practice managers, helping to reduce clinician workload, improve patient access and boost operational efficiency.

The role blends patient-facing work, clinical administration and population health support. Key duties include processing clinical letters, patient records coding, referrals, and basic clinical observations, with

Qualifications

• Experience in general practice or healthcare settings.
• stringify

Responsibilities

• As General Practice Assistant you will support GPs and practice managers across the PCN.
• Handle clinical post sorting, coding of clinical letters and patient records.
• Assist with referrals, document management and appointment preparation.
• Perform basic clinical observations (blood pressure, BMI).
• Coordinate information with patients and external agencies; support PCN initiatives.

Education

GCSE English and Maths

GPA Skills Certificate

Customer or patient care experience

Excellent organisational and time management

Team player and calm under pressure

Full UK driving licence

Tools

EMIS

Docman

Job description

*This is a full-time position. Hours are non-negotiable*

The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within thePrimary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinicianworkload, improve patient access and enhance operational efficiency.This varied role combining patient-facingwork, clinical administration and support for population health initiativesacross the network.

Main duties of the job

Responsibilities and duties may include (and may not be limited to):

Sorting and prioritisingclinical post for GPs and redirecting it to other clinicians, such as theclinical pharmacist

Extracting information fromclinical letters for coding and adding it to patient records

Supporting GPs with coding,referrals, document management and appointment preparation

Carrying out basic clinicalobservations such as blood pressure, BMI and lifestyle questionnaires tosupport patient reviews and long-term condition management

Liaising with patients oninformation, follow-up instructions and care navigation

Liaising with external agencieson behalf of the practice

Supporting PCN-wide initiativesincluding Enhanced Access, seasonal health campaigns and IIF targets

Contributing to serviceimprovement, digital transformation and patient experience projects

Full training and support will be provided.

About us

*This is a full-time position. Hours are non-negotiable*

Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover definedgeographical areas to enable them to better respond to the needs of local populations and build relationships acrosswider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, butlarge enough to provide a broad scope of services.

Job responsibilities

As a General Practice Assistant, you willwork alongside GPs, practice managers and the wider clinical team to reduceclinician workload, improve patient access and make our practices run moreefficiently. This varied role combining patient-facing work, clinicaladministration and support for population health initiatives across thenetwork.

Reporting to the PCN Strategic DevelopmentLead, with day-to-day links to the Practice Manager, your duties will include:

Sorting and prioritizingclinical post for GPs and redirecting it to other clinicians, such as theclinical pharmacist

Extracting information fromclinical letters for coding and adding it to patient records

Supporting GPs with coding,referrals, document management and appointment preparation

Carrying out basic clinicalobservations such as blood pressure, BMI and lifestyle questionnaires tosupport patient reviews and long-term condition management

Liaising with patients oninformation, follow-up instructions and care navigation

Liaising with external agencieson behalf of the practice

Supporting PCN-wide initiativesincluding Enhanced Access, seasonal health campaigns and IIF targets

Contributing to serviceimprovement, digital transformation and patient experience projects

Full training and support will be provided.

Person Specification

Experience

• GCSE grade 4 (or equivalent) in English and Maths
• At least 1 year's customer or patient care experience in general practice or a healthcare setting
• Experience handling complaints or challenging customer interactions
• Excellent organisational and time management skills
• Calm under pressure, able to work independently and understanding when to escalate
• An empathetic, compassionate communicator and a strong team player
• Full UK driving licence and flexibility to work outside core office hours
• GPA Skills Certificate
• Experience using EMIS and/or Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.