Gp Assistant (Gpa)

Baddeley Green Surgery; Stoke-on-Trent; On-site; GBP 21,000 - 27,000; Full time

Job summary

Baddeley Green Surgery in Stoke-on-Trent is seeking a GP Assistant to support GPs in clinics by handling routine administrative and clinical tasks, freeing up GP time to focus on patients.

The role is on site and involves processing patient information, assisting with basic measurements, arranging appointments, and liaising with the multidisciplinary team to provide timely care while upholding information governance.

Qualifications

• GCSE English and Maths at minimum
• GP Assistant Certificate or willingness to complete
• Experience in primary care is desirable

Responsibilities

• Maintain, monitor and complete patients report requests with GDPR compliance
• Process incoming inquiries, DVLA forms, insurance letters to relevant staff
• Input data into patient records and assist with GP administration
• Arrange appointments, tests and follow-ups for patients
• Support clinical staff with general tasks and basic observations
• Attend and assist at Covid vaccination clinics

Skills

Communication

IT skills

Telephone skills

Office/Outlook

EMIS awareness

Time management

Team player

Interpersonal skills

Education

GCSE English & Maths

GP Assistant Certificate

Tools

None

Job description

Job summary

Please note this position is on site at the practice and not remote working.

A GP Assistant will support the GPs smooth running of clinics by performing the more routine administrative and clinical tasks on behalf of the GP freeing up their time to focus on patients.

Be responsible for undertaking a wide range of administrative, clerical and healthcare duties in support of the General Practitioners and within the provision of general support to the multidisciplinary team.

Main duties of the job

Duties can include but are not limited to, sorting all clinical post and prioritising for the GPs in terms of actions and signposting to other members of the team. Completing basic non-opinion forms and core elements of some forms for the GP to approve and sign such as Insurance Forms, Benefit Forms, DVLA, Gun Licenses etc. Preparing patients prior to going in to see the GP taking a brief history and basic readings in readiness for the GP appointment. Dipping Urine, taking blood pressure and phlebotomy. Arranging appointments, referring patients, tests and follow up appointments as necessary. Scanning and processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

To provide effective high quality and responsive care appropriate and timely within a safe environment to meet the needs of our registered patients without restriction or discrimination, adhering to information governance regulations at all times.

To ensure all staff both clinical and non-clinical are aware and up to date with all relevant training for their roles, to ensure safe delivery of services to patients.

Have positive can do attitude, be flexible and adaptable to the changing needs of the NHS and our patients.

About us

An exciting opportunity has arisen for a GP Assistant (GPA) to join our fantastic team at Baddeley Green Surgery we are a friendly, well organised practice.

Our current team consists of 2 GP Partners, 2 Part Time Practice Nurses, 2 Health Care Support Workers and excellent management team with a full complement of administration support staff.

Baddeley Green Surgery is a growing practice with a current list size of approximately 5600 patients. Our Clinical system is Emis Web utilising Docman and electronic prescribing. We strive as a team to ensure we are providing the highest quality, efficient and effective services to our patients.

We are a:-

Forward thinking innovative practice actively involved in locality working committed to future working at scale.

An accredited Training Practice

A high achieving practice in QOF, QIF, enhanced services and other locally commissioned services

Job responsibilities

• Maintaining, monitoring and completing patients report requests ensuring compliant with GDPR
• Action direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the appropriate personnel
• Action incoming emails/tasks as necessary in support of the secretarial team
• Process personal, telephone and e-requests regarding reports
• Action patients on line requests for access to their medical records
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Sorting clinical post and prioritising for the GP
• Help the GP liaise with external agencies, such as arranging admissions so the GP can continue with their consultation
• Input data into the patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Carry out system searches supporting with QOF reviews as requested
• Arrange appointments, tests and follow up appointments for patients
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general tasks as requested
• Complete simple clinical observations/investigations as directed, such as dipstick urine, taking blood pressure, phlebotomy etc
• Supporting, explaining and promoting healthy lifestyle choices
• Attendance and duties required at the Covid Vaccination Clinic

Person Specification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS System awareness
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to remain calm and professional in a busy environment
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Qualifications

Essential

• Educated to GCSE level or equivalent in English & Maths
• GP Assistant Certificate (or willing to complete)

Desirable

• Care Certificate

Experience

Essential

• Experience of working in a Primary Care Environment
• Experience of working with the General Public
• Experience of administrative duties
• Experience of working with Microsoft Packages
• Ability to record accurate clinical notes
• Ability to undertake clinical observations to promote healthy lifestyle
• Ability to undertake Blood Pressure & Pulse Recordings
• Ability to dipstick urine
• Ability to follow clinical protocols
• Disclosure Barring Service (DBS) check

Desirable

• EMIS System awareness

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.