General Practice Assistant

Suttons Wharf Health Centre; Stratford-upon-Avon; On-site; GBP 25,000 - 31,000; Full time

Job summary

Suttons Wharf Health Centre is seeking a motivated General Practice Assistant (Clinical and Administrative) to join our busy, supportive team. The role blends hands-on clinical support with administrative and care coordination responsibilities, helping clinicians deliver high-quality patient care while contributing to population health management through recalls, searches and patient pathway coordination.

This permanent, full-time position offers a varied workload, opportunities for professional

Qualifications

• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Good IT skills
• Understanding of confidentiality and safeguarding

Responsibilities

• Undertake basic clinical observations (BP, pulse, height, weight, BMI)
• Perform phlebotomy, including domiciliary visits where appropriate
• Carry out ECGs, urine testing, and other diagnostic procedures (training)
• Support NHS Health Checks and new patient checks
• Assist with chronic disease monitoring (e.g. hypertension, diabetes)
• Act as a chaperone in line with practice policy
• Accurately record patient information in the clinical system
• Process and code clinical correspondence
• Manage patient recalls and follow-ups (long-term conditions, screening)
• Run clinical system searches to identify patients requiring review
• Support delivery of QOF, IIF and enhanced services
• Coordinate referrals, appointments, and test results
• Maintain accurate and up-to-date patient records
• Prepare and pre-populate forms for GP review
• Support list management and population health initiatives
• Undertake majority of duties normally associated with a Medical Administrator

Skills

Excellent organisational skills

Excellent communication

Good IT skills

Ability to work independently

Team collaboration

Education

GCSE/NVQ Level 2 or equivalent

Tools

EMIS

Job description

Job summary

Suttons Wharf Health Centre is seeking a motivated and proactive General Practice Assistant (Clinical and Administrative) to join our busy and supportive team. This is a varied and rewarding role combining hands-on clinical support with administrative and care coordination responsibilities. The postholder will support clinicians in delivering high-quality patient care while also playing a key role in proactive population health management, including recalls, searches, and patient pathway coordination. This role is ideal for someone looking to develop a career in primary care within a modern, forward-thinking practice.

Working hours

The role consists of fixed hours of:

• Monday: 12-8pm
• Tuesday: 12-8pm
• Wednesday: 11am-7pm/12-8pm (alternating week to week)
• Thursday: 8am-4pm
• Friday: 8am-4pm

Main duties of the job

The role includes a balanced mix of clinical, administrative, and coordination duties, including:

Clinical Duties

• Undertake basic clinical observations (BP, pulse, height, weight, BMI)
• Perform phlebotomy, including domiciliary visits where appropriate
• Carry out ECGs, urine testing, and other diagnostic procedures (following training)
• Support NHS Health Checks and new patient checks
• Assist with chronic disease monitoring (e.g. hypertension, diabetes)
• Act as a chaperone in line with practice policy
• Accurately record patient information in the clinical system

Administrative and Care Coordination Duties

• Process and code clinical correspondence
• Manage patient recalls and follow-ups (e.g. long-term conditions, screening)
• Run clinical system searches to identify patients requiring review
• Support delivery of QOF, IIF and enhanced services
• Coordinate referrals, appointments, and test results
• Maintain accurate and up-to-date patient records
• Prepare and pre-populate forms for GP review
• Support list management and population health initiatives
• The postholder will be expected to undertake the majority of duties normally associated with a Medical Administrator, together with other appropriate administrative responsibilities relevant to the role.

Team and Service Duties

• Work collaboratively within a multidisciplinary team
• Support community-based work where required
• Participate in audits and quality improvement (QI) projects
• Attend team meetings and training sessions

About us

Suttons Wharf Health Centre is a large, well-established practice serving a population of approximately 19,000 patients, working within a Primary Care Network covering around 55,000 patients.

We have a strong multidisciplinary team including:

• GPs and Clinical Partners
• Nurses and Healthcare Assistants
• Pharmacists
• Care Coordinators
• Administrative and reception teams

We are committed to continuous improvement, staff development, and delivering high-quality patient care.

Closing date: 13 November 2026

Contract: Permanent

Working pattern: Full-time, Flexible working

Salary: £28,271.70 a year

Reference number: A3026-26-0017

Essential Experience

• Experience in a patient-facing or administrative role
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Good IT skills
• Understanding of confidentiality and safeguarding

Desirable Experience

• Experience working in General Practice or healthcare
• Knowledge of EMIS or similar clinical systems
• Experience with recalls, searches, or QOF work
• Phlebotomy skills or willingness to train

Essential Qualifications

• GCSE/NVQ Level 2 or equivalent, or relevant experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Contact

For questions about the job, contact Petr Knava, Management Partner, at [e-mail] or 02089803023.

The organisation is committed to equality and diversity. The postholder must promote inclusive practices and treat all individuals fairly.