General Medical Administrator

The Methodist Church in Britain; Sandbach; On-site; GBP 14,000 - 17,000; Part time

Job summary

Ashfields Primary Care Centre is seeking a General Medical Administrator to support the Reception and Medical Secretary Team. The role focuses on secretarial tasks including e-Referral processing, insurance report preparation, and typing dictated clinical correspondence.

Part-time position (18 hours per week) across Wednesday and Thursday in a teaching practice serving around 28,500 patients. Requires GCSE English/Maths at grade C and experience with the general public and administrative duties.

Qualifications

• GCSE level and English/Maths at grade C or above.
• Excellent written and oral communication skills.
• Strong IT skills with Word, Outlook and Excel.

Responsibilities

• Process and send referrals via NHS e-Referral Service with clinical information.
• Type and send referral letters to secondary and community services.
• Complete medical reports for insurance companies.
• Process subject access requests under GDPR.
• Assist with PIP and DVLA forms as needed.
• Liaise with secondary care on patient referrals and appointments.
• Maintain patient records and update clinical systems.
• Type clinical correspondence from dictation, prioritising urgent items.
• Ensure confidentiality and data protection compliance.

Skills

Written and oral communication

MS Word

Outlook

Excel

Teamwork

Autonomy

Policy compliance

Problem solving

Ability to learn new software

Education

GCSE level

GCSE English (Grade C+)

GCSE Maths (Grade C+)

Tools

EMIS Web

Job description

A General Medical Administrator post at Ashfields Primary Care Centre, a large GP practice, covering the Reception and Medical Secretary Team. The work centres on secretarial tasks: processing e-Referral Service referrals, completing insurance reports and subject access requests, and typing dictated clinical correspondence. The post is part-time, 18 hours a week over Wednesday and Thursday, in a teaching practice serving around 28,500 patients. Experience of the general public and administrative work, plus GCSE English and maths at grade C, decide fit.

What the job involves

• Process and send referrals via the NHS e-Referral Service, with clinical information included, and monitor and follow up their progress
• Type and send referral letters to secondary and community services
• Complete medical reports for insurance companies in line with legal and practice protocols
• Process subject access requests under GDPR, redacting third-party and non-relevant information
• Assist with PIP forms, DVLA forms and firearms certificates
• Liaise with secondary care on patient referrals and appointments
• Work with GPs, nurses, consultants and other healthcare professionals on patient care and documentation
• Act as point of contact for external providers and respond to administrative queries
• Manage incoming and outgoing correspondence
• Maintain patient records and update clinical systems
• Type clinical correspondence from digital dictation, prioritising urgent dictations
• Handle all information confidentially and ensure compliance with data protection, clinical governance and practice policies

What's required

Qualifications

• Educated to GCSE level or equivalent
• GCSE mathematics and English at grade C or above, or equivalent

Experience

• Experience of working with the general public
• Experience of administrative duties

Skills & knowledge

• Excellent written and oral communication
• Strong IT skills in Word, Outlook and Excel, and the ability to learn new software
• Working as part of a team and autonomously
• Following policy and procedure
• Problem solving and using initiative

Nice to have

• Experience of working within a healthcare setting
• AMSPAR Receptionists qualification
• EMIS Web awareness