General Manager - Leisure Hospitality

Flow Sports Personnel Ltd; Watford; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an ambitious General Manager to lead one of their busy centres. This dynamic role offers the opportunity to shape the business and drive financial performance across various revenue streams, including Food, Drink, and Amusements. The ideal candidate will possess a relentless approach to operational excellence and a passion for coaching and developing team members. Join a financially stable organization with exciting growth plans and make a significant impact in a fast-paced environment where your leadership will inspire outstanding service and customer loyalty.

Qualifications

• 18 months experience as a General Manager in leisure, hospitality, or retail.
• Proven ability to drive sales and performance.

Responsibilities

• Manage a busy centre, creating a safe and vibrant environment.
• Drive financial performance across multiple revenue streams.

Skills

Operational Excellence

Sales Optimization

Coaching and Development

Leadership

Flexibility and Adaptability

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you seeking an employer that will heavily invest in your development and provide numerous opportunities to advance your career?

Are you interested in joining a financially stable business with exciting growth plans?

If so, then this opportunity is for you!

As a General Manager for our client's organisation, you will be responsible for managing one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will have the freedom to make a significant impact by driving the financial and commercial performance across all four revenue streams: Food, Drink, Amusements, and Bowling/Golf. You will be fully accountable for achieving your budget and KPIs, driving profit, and sharing in the success.

In our client's fast-paced and dynamic environment, General Managers coach, lead, motivate, and inspire their teams to deliver outstanding service that delights customers and encourages repeat visits.

To be successful, you should have:

• At least eighteen months of hands-on experience as a General Manager, ideally within the leisure, hospitality, or retail industry
• A relentless approach to operational excellence
• Proven ability to optimise sales and performance of a business unit
• A passion for people, with experience in coaching, developing, and progressing team members
• An empathetic and compassionate leadership style
• Resilience, flexibility, and adaptability to thrive in a fast-paced environment
• Willingness to work nights and weekends