General Manager - Flip Out...

I 2021 Atria Watford Shopping Centre; Watford; On-site; GBP 42,000; Full time

Job summary

Join a leading adventure park as a General Manager in Watford. Oversee daily operations, lead a dynamic team, and ensure guest satisfaction. This full-time role offers a vibrant work environment, autonomy, and opportunities for career development.

Benefits

Performance-based bonus scheme

Holiday entitlement

40% discount on park food and drinks

Qualifications

• Management experience in leisure or hospitality settings.
• Strong knowledge of health and safety practices.

Responsibilities

• Lead daily operations and ensure guest satisfaction.
• Drive performance and manage compliance and safety.
• Recruit, coach, and mentor team members.

Skills

Management

Health and Safety

HR Processes

Commercial Awareness

IT Proficiency

Job description

The term “Park” refers to the Flip Out Watford site.

About Us

We’re Flip Out — the UK’s No.1 Adventure Park Group!

From bouncing and climbing to zapping and flipping, we deliver non-stop fun to thousands of guests every week across the UK. At our Watford park, we offer a dynamic, fast-paced and exciting environment where memories are made daily.

We’re looking for an enthusiastic and inspiring General Manager to lead our amazing Watford team to even greater heights!

Your Mission

As the General Manager, you'll report directly to the franchise owner and oversee a team of 4–6 managers and approximately 40–50 team members. Your role is to lead the park’s daily operations while ensuring a safe, fun and unforgettable guest experience.

You’ll be:

- Inspiring, mentoring and leading by example

Driving the park’s performance and commercial success

- Managing compliance and safety with precision

- Working hand-in-hand with the franchisee to shape the park’s future strategy

Key Measures of Success

Customer Experience – Deliver top-tier guest satisfaction across general visits, parties and special events. Continuously improve feedback scores and NPS performance.

Targets & Commercial Performance – Hit revenue targets via memberships, upsells, parties/events, guest numbers, achieving operational cost control and budget management.

Health & Safety & Compliance – Ensure complete compliance with SOPs, health and safety policies, audits, training and incident response. Emphasis on standard operating procedures, team member training and operational performance monitoring.

Strategic Leadership – Collaborate with the franchise owner to drive the long-term vision and strategy for the park.

Key Responsibilities

- Thrive in a multi-functional, fast-paced, high-footfall environment, where being hands-on is essential to your leadership style

- Follow the park’s opening and closing procedures, as well as all operational objectives

- Lead by example and engage actively with the team

- Work with the Assistant General Manager to recruit, coach, develop and mentor team members

- Maintain a strong presence on the floor to support guests and team members

- Identify and implement commercial opportunities for revenue growth

- Embed safety and compliance into all daily park operations

- Ensure robust procedures for accidents, incidents and contingency planning, including test drills and team training

- Oversee park maintenance and presentation standards

- Manage facilities operations, including maintenance, catering, party services and inspections

- Communicate effectively, responding to feedback from guests and team members

- Lead with resilience, integrity and positivity

- Take ownership of team member performance management

- Foster a positive, energetic team environment

- Engage with team members regularly

- Represent Flip Out Watford and the wider Flip Out UK network

- Be flexible with working hours, including potential out-of-hours commitments

- Strive to lead in NPS scores, mystery shops and online reviews

Qualifications & Skills

- Management experience in leisure, hospitality or similar high-energy settings

- Strong knowledge of health and safety practices

- Familiarity with HR processes and staff development

- Commercial and financial awareness

- Basic IT and administrative proficiency, including scheduling, reporting and email communication

Working Conditions

Fridays to Sundays and school holidays are peak periods (holiday requests are considered outside these times)

Full-time, on-site role at Flip Out Watford

Training, tools and ongoing support provided

Performance-based bonus scheme

Holiday entitlement included

40% discount on park food and drinks

Salary up to £41,200 per annum, depending on experience

Why Join Flip Out?

Join the UK’s most exciting adventure park brand

Work in a vibrant team where no two days are the same.

Help shape a park that delivers joy to thousands

Develop your career in a creative and energetic environment.

Enjoy the freedom to lead with autonomy and ambition.

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