General Manager

TN United Kingdom; Luton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a vibrant entertainment centre as a General Manager, where you will lead a dedicated team and ensure excellent customer service. Your role will involve driving business growth and creating a fun environment for both guests and staff. With a focus on career development, you will have opportunities to advance within the company, making it an exciting place to work.

Benefits

33 days holiday

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts

Free Bowling for family & friends

Free Food (when working 6+ hours)

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Qualifications

• Minimum 2 years as a General Manager in leisure or hospitality.
• Experience in optimizing revenue and business performance.

Responsibilities

• Manage day-to-day operations of the centre.
• Drive business growth through promotions and product delivery.
• Develop annual business plans with financial targets.

Skills

Leadership

Customer Service

Business Development

Revenue Optimization

Flexibility

Job description

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Are you a
driven, passionate leader with a natural ability to create a fun environment
for both our customers and team whilst achieving company objectives?

We have
something fun for all the family to do, regardless of age. Our centres are fantastic
places to visit, and even better places to work in. Why not come and help us
entertain?

We love to
entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms,
Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed
bars with cocktails, and a fabulous food menu.

The Role

As a General
Manager you will manage the day-to-day operation of our centre, which includes:

• Creating a
  culture of excellent customer service
• Driving the
  business growth through local promotions and central product delivery
• Developing an annual
  business plan with the Regional Manager focusing on growth and financial
  target
• Creating a
  professional environment with training, appraisals, fair management and support
  team operations and strategy execution.

Skills You
Need

• A minimum of 2
  years’ experience as a hands-on General Manager, ideally within leisure or
  hospitality, whilst leading and developing large teams
• Experience in
  optimising revenue and overall business performance
• Full of
  determination, enthusiasm, and patience
• Fully flexible
  and highly adaptable to change
• 33 days holiday
  (including Bank Holidays)
• Enhanced
  Maternity, Paternity, Adoption leave
• Tenpin Treats –
  Retailer discounts, Smart Tech and Best Doctors
• Free Bowling for
  family & friends
• Free Food (when
  working 6+ hours)
• Employee
  Assistance Programme
• Free counselling
• Life assurance (4x
  annual salary)
• Birthday off
• Long Service
  Awards

Looking for
career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.

What
Happens Next?

Ready to grow your career with
us? Click apply and complete our quick 2-minute application.