General Manager - Leisure Hospitality Centre

Flow Sports Personnel Ltd; Watford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the leisure industry is seeking an ambitious General Manager to oversee one of their busy centres. In this highly autonomous role, you will drive financial performance and create an engaging environment for both staff and customers. The ideal candidate will have significant experience in management within leisure or hospitality and a strong commitment to operational excellence.

Qualifications

• At least 18 months of hands-on experience as a General Manager in leisure, hospitality, or retail.
• Proven ability to optimize sales and performance.

Responsibilities

• Manage a busy centre, driving financial and commercial performance.
• Coach, lead, motivate, and inspire teams to deliver outstanding service.

Skills

Operational Excellence

Coaching

Sales Optimization

Team Development

Resilience

Flexibility

Adaptability

Job description

Are you an ambitious General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you seeking an employer that will heavily invest in your development and provide numerous opportunities to advance your career?

Are you interested in working for a financially stable business with exciting growth plans?

If so, then look no further!

As a General Manager for our client's organisation, you will be responsible for managing one of their busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will have the freedom to make a significant impact by driving the financial and commercial performance of your centre across all four revenue streams: Food, Drink, Amusements, and Bowling/Golf. You will be fully accountable for achieving your budget and KPIs, driving profit, and sharing in the success.

In our client's fast-paced, dynamic environment, General Managers coach, lead, motivate, and inspire their teams to deliver outstanding service that delights customers and encourages repeat business.

To be successful, you should have:

• At least eighteen months of hands-on experience as a General Manager, ideally within the leisure, hospitality, or retail industry
• A relentless commitment to operational excellence
• Proven ability to optimise sales and performance of a business unit
• A passion for people, with experience in coaching, developing, and progressing team members
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability to thrive in a fast-paced environment
• Willingness to work nights and weekends