General Manager

TN United Kingdom; Wellingborough; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a General Manager and take charge of creating a vibrant and fun atmosphere in a busy centre. This role offers you the autonomy to drive financial success while leading a passionate team. With exciting growth plans and a commitment to employee development, you will play a key role in enhancing customer experiences and ensuring operational excellence. Enjoy a competitive performance bonus, generous discounts, and a supportive work environment that values diversity and inclusion. This is a unique opportunity to make a significant impact in the leisure industry while enjoying a fulfilling career.

Benefits

Performance bonus

Outperformance bonus

Electric Vehicle scheme

50% off food when working

Additional holiday days

Ongoing training and development

30% discount off food and drink

Employee Assistance Programme

Healthcare cash plan

Financial long service awards

Qualifications

• Experience as a hands-on General Manager in leisure, hospitality, or retail.
• Proven track record of managing budgets over £1m.

Responsibilities

• Drive financial and commercial performance across all revenue streams.
• Lead and motivate teams to deliver outstanding customer service.

Skills

Budget Management

Team Leadership

Sales Optimization

Operational Standards

Customer Service

Job description

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Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you seeking an employer that will heavily invest in you and provide numerous opportunities to develop your career?

Are you interested in a financially stable business with exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a General Manager and enjoy:

• Performance bonus: 15% of annual base pay, paid quarterly
• Outperformance bonus: Up to 15% of your centre's outperformance, paid annually (Average bonus FY23 was £40,000!)
• Access to our Electric Vehicle scheme
• 50% off food when working
• Earn additional days holiday with length of service, up to five days
• Ongoing training and development
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family, plus access to dedicated Mental Health First Aiders
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner upon completing your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As a General Manager for Hollywood Bowl Group, you will be responsible for running one of our busy centres, creating a safe, fun, and vibrant environment for your team and customers.

You will have the freedom to make a real impact by driving the financial and commercial performance of your business across all four revenue streams: bar, diner, amusements, and bowling. You will be fully accountable for delivering your budget and KPIs, driving profit, and sharing in the success.

In our fast-paced environment, General Managers coach, lead, motivate, and inspire their teams to deliver outstanding service that delights customers and encourages repeat visits.

To be successful, you should have:

• Experience as a hands-on General Manager, ideally within leisure, hospitality, or retail industries
• Experience managing a budget of at least £1m
• A relentless approach to operational standards
• Evidence of optimizing sales and performance
• A passion for people, with experience coaching and developing teams
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability to a fast-paced environment
• Willingness to work nights and weekends

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.

Since going public in 2016, we have expanded to 74 centres across the UK and 13 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud to be market leaders in experiential family entertainment and continue to grow, opening an average of three new sites each year.

At Hollywood Bowl Group, we value diversity and inclusion, and are committed to creating an equitable working environment. We believe that a diverse and inclusive workplace makes us more relevant, competitive, and resilient.